Logo of Huzzle

Internship

Client Services Intern

Logo of Cartier

Cartier

27d ago

🚀 Off-cycle Internship

Coral Gables

AI generated summary

  • You need 1-2 years of retail customer service experience, ability to create Excel spreadsheets and PowerPoint presentations, strong communication and negotiation skills, luxury jewelry/watch experience a plus, English and Spanish fluency, and a hands-on attitude.
  • You will support client service operations, monitor key performance indicators, ensure client satisfaction, assist with implementing strategies, and manage complaints to maintain a consistent client approach.

Off-cycle Internship

Marketing, Business, Operations & StrategyCoral Gables

Description

  • The Client Intern assists the Client Services team with CS activities for Latin America and Brasil.

Requirements

  • Job Profile:
  • Bachelor’s degree preferred but not required, especially in Business or marketing.
  • 1-2 years of experience in customer service, preferably in retail.
  • Luxury Jewelry and/or Watchmaking experience is a plus.
  • Must be able to create spreadsheets using Excel.
  • Must be able to create presentations using PowerPoint.
  • Excellent communication and negotiation skills.
  • Technical Skills / Abilities:
  • Ability to implement short and long-term projects.
  • Maturity, ability to adapt, Customer oriented, demonstrates assertiveness, self-confidence.
  • Problem-solving and process management skills.
  • strong leadership skills.
  • Good interpersonal and influencing skills with cross-cutting teams.
  • The successful candidate will have the following personal qualities:
  • Must be fluent in English and Spanish; Portuguese is a plus.
  • Good interpersonal and influencing skills with cross-functional teams.
  • Excellent communication and negotiation skills.
  • Self-confidence, Empathy, Emotional control, Rigor, Discernment, Assertiveness, Curiosity.
  • Customer-oriented, business acumen.
  • High level of integrity and widely trusted.
  • Attentive and patient.
  • Ability to actively listen to people's needs and act as a team player.
  • Hands-on attitude.

Education requirements

Currently Studying

Area of Responsibilities

Marketing
Business, Operations & Strategy

Responsibilities

  • Operationally support the client service strategy implementation:
  • Assist in applying the strategy by adapting the CS global market policy and service management to local specificities.
  • Pilot the CS activity, monitoring, analysis, and reporting:
  • Reporting: Ensure the follow-up of the main indicators linked to CS.
  • Ensure Client satisfaction, control delays, return unrepaired, guarantee, turnover, discount & gratuities, activity business, and performances.
  • Assist the CS Manager with collaborating with boutique managers to explain, train, and apply the CASS policy in the POS/BTQs/workshops.
  • Client Experience follow-up:
  • Assist in generating the experience Barometer process for retail and E-commerce: Liaise between Cartier International and local Boutiques regarding mailings and extractions.
  • Discuss the relevant action plan following the results with the direct manager.
  • Complaint management
  • Assist in following up on complaints received in the boutiques, workshops, and POSs.
  • Ensure that the service and client approach are always consistent with the actions taken.

Details

Work type

Full time

Work mode

office

Location

Coral Gables