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Client Services Intern

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Cartier

Apr 23

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Marketing
    Business, Operations & Strategy
  • Coral Gables

Requirements

  • Job Profile:
  • Bachelor’s degree preferred but not required, especially in Business or marketing.
  • 1-2 years of experience in customer service, preferably in retail.
  • Luxury Jewelry and/or Watchmaking experience is a plus.
  • Must be able to create spreadsheets using Excel.
  • Must be able to create presentations using PowerPoint.
  • Excellent communication and negotiation skills.
  • Technical Skills / Abilities:
  • Ability to implement short and long-term projects.
  • Maturity, ability to adapt, Customer oriented, demonstrates assertiveness, self-confidence.
  • Problem-solving and process management skills.
  • strong leadership skills.
  • Good interpersonal and influencing skills with cross-cutting teams.
  • The successful candidate will have the following personal qualities:
  • Must be fluent in English and Spanish; Portuguese is a plus.
  • Good interpersonal and influencing skills with cross-functional teams.
  • Excellent communication and negotiation skills.
  • Self-confidence, Empathy, Emotional control, Rigor, Discernment, Assertiveness, Curiosity.
  • Customer-oriented, business acumen.
  • High level of integrity and widely trusted.
  • Attentive and patient.
  • Ability to actively listen to people's needs and act as a team player.
  • Hands-on attitude.

Responsibilities

  • Operationally support the client service strategy implementation:
  • Assist in applying the strategy by adapting the CS global market policy and service management to local specificities.
  • Pilot the CS activity, monitoring, analysis, and reporting:
  • Reporting: Ensure the follow-up of the main indicators linked to CS.
  • Ensure Client satisfaction, control delays, return unrepaired, guarantee, turnover, discount & gratuities, activity business, and performances.
  • Assist the CS Manager with collaborating with boutique managers to explain, train, and apply the CASS policy in the POS/BTQs/workshops.
  • Client Experience follow-up:
  • Assist in generating the experience Barometer process for retail and E-commerce: Liaise between Cartier International and local Boutiques regarding mailings and extractions.
  • Discuss the relevant action plan following the results with the direct manager.
  • Complaint management
  • Assist in following up on complaints received in the boutiques, workshops, and POSs.
  • Ensure that the service and client approach are always consistent with the actions taken.

Cartier

Fashion & Arts
Industry
5001-10,000
Employees
1847
Founded Year

Mission & Purpose

Cartier is a renowned luxury brand that specialises in jewellery, watches, and accessories. Established in 1847, Cartier has become synonymous with elegance, craftsmanship, and timeless style. The company's ultimate mission is to create exceptional pieces of jewellery and luxury goods that embody artistry, innovation, and sophistication. With a focus on creativity and attention to detail, Cartier designs and produces exquisite collections that reflect the brand's heritage and commitment to excellence. Cartier's purpose is to celebrate life's special moments and enhance the beauty and significance of personal adornment. Through their iconic creations and impeccable craftsmanship, Cartier strives to bring joy, elegance, and lasting value to their discerning clientele.

Benefits

  • Disability Insurance

  • Health Insurance

  • Life Insurance

  • Occupational Accident Insurance

  • Vision Insurance

  • Supplemental Life Insurance

  • Mental Health Care

  • Health Savings Account (HSA)

  • Flexible Spending Account (FSA)

  • Dental Insurance