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Internship

• Starts Jun 2

Client Success Analyst Intern

Logo of Intapp

Intapp

26d ago

🚀 Summer Internship

London

AI generated summary

  • You must have strong Excel skills, communication abilities, problem-solving skills, and be self-motivated. Preferably in 2nd or final year of undergrad in Business, Computer Science, Finance, or related fields. Additional understanding of financial analysis and SaaS software is a bonus.
  • You will assist clients with platform questions, analyze adoption trends, join client calls, work on projects, and provide documentation for client success as a Client Success Analyst Intern at Intapp.

Summer Internship

Customer RelationsLondon

Description

  • Intapp is looking for a Client Success Analyst Intern to handle client inquiries and add-on projects while providing a high level of support to the Intapp DealCloud platform user community. You will work closely with our Client Success team to ensure a seamless experience with the Intapp DealCloud platform. If you get excited about delivering outstanding, memorable experiences, facilitating creative solutions, this is the role for you.  
  • In this role, you will hone your organizational skills and learn the art of prioritization to treat all clients like they are your only ones.  

Requirements

  • Strong Excel skills and competency with Windows OS and Microsoft Office suite required 
  • Strong written and verbal communication skills, and be able to work effectively in partnership with clients 
  • Superior troubleshooting, analytical, and problem-solving abilities 
  • Self-motivated, strong work ethic 
  • Strong organizational skills and an effective planner 
  • In the second or final year of undergraduate business, computer science degree or other related degrees. Preferred majors, minors and concentrations include Business, Finance, Computer Science, Management Information Systems, Engineering and Mathematics. 
  • Bonus if you have:
  • Have an understanding of financial modeling, reporting, analysis and private capital markets
  • Are an Excel expert (advanced Lookup functionality and structuring of pivot tables) 
  • Knowledge or experience with SaaS (cloud-based) software deployments 

Education requirements

Currently Studying
Undergraduate
Final Year
Second Year

Area of Responsibilities

Customer Relations

Responsibilities

  • Assist the team with client questions regarding training, platform configuration, workflow, and new processes 
  • Analyze success metrics to determine adoption trends and collaborate with Client Success Managers on how to improve adoption for specific clients 
  • Join in on calls with clients 
  • Work on small projects surrounding data cleanup, reporting/analysis on trends within client requests, and/or documenting how-to knowledge articles 

Details

Work type

Full time

Work mode

hybrid

Start date

Jun 2, 2024

Location

London