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Co-op, Flight Operations – Operations Support, Technology and Business Strategy (Spring, 2025)

  • Internship
    Off-cycle Internship
  • Engineering
  • Atlanta

AI generated summary

  • You need at least a bachelor's degree, strong communication skills, proficiency in Microsoft Office & data analytics, willingness to learn, embrace diversity, prioritize safety, and have authorization to work in the US. Previous experience with Smartsheet and leadership roles is a plus.
  • You will support flight operations by analyzing business processes, developing innovative solutions, implementing technology programs, and collaborating with various stakeholders to enhance the pilot work experience.


  • What You Need To Succeed (Minimum Qualifications):
  • Undergraduate students in pursuit of a bachelor’s degree in industrial engineering, Business Administration, Analytics, Statistics, Economics, Aviation management, or similar in a 4-year degree program (Note: this role is not intended for a student pursuing a professional pilot career)
  • Must be available for three (3) alternating semesters
  • Must be able to present themselves professionally and effectively communicate with various levels of leadership
  • Strong organizational, project management, and verbal/written communication skills
  • Proficiency in Microsoft Office Suite, including Excel and PowerPoint
  • Proficiency in basic data analytics
  • Willingness/ability to learn new skills
  • Embraces diverse people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority.
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.
  • What Will Give You A Competitive Edge (Preferred Qualifications):
  • Experience working with the Smartsheet platform, including design, development, and maintenance of Smartsheet automation and design
  • Ability to digest large amounts of data and information and succinctly explain where a candidate or groups of candidates may fall in a process.
  • Comfortable working in group and individual settings
  • Track record of seeking leadership roles including student and community organizations
  • Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
  • Desire to learn more about the airline industry and interest in Delta as a company


  • Actively participate in team activities that aim to holistically develop Co-Ops
  • Partner with multiple divisional stakeholders in a Business Analyst role to define business/process improvement opportunities, assist with the development and maturation of recommended solutions, and implement initiative tracking methodologies
  • Support Delta’s global innovation initiative through applications of creative design concepts to evolve stakeholder approaches to problem and solution design
  • Develop and implement feedback analysis using basic survey and statistics methodologies
  • Support project leaders on technology programs with external vendors and Information Technology teams to identify and troubleshoot issues, develop solutions, and implement resolutions in a timely manner to minimize impact to the operation
  • Think, design, and create innovative solutions to support project teams in improving the pilot work experience
  • Key Responsibilities:
  • Commit to a 3-semester structured rotation with the same team, fostering continuity and deep collaboration throughput the co-op experience.
  • Assist in creating data-driven reports and presentations to share findings, progress, and recommendations with stakeholders and leaders.
  • Develop and help manage candidate tracking efforts, including progress and budgets
  • Engage in data validation, quality assurance, and documentation efforts to ensure precise and consistent analytical outcomes.
  • Co-Ops will have exposure to other departments within Flight Operations, including but not limited to: Flight Training & Standards, Flying Operations, Line Operations, Crew Resources & Scheduling, Pilot Hiring & Development, and Simulator Support to learn about the industry and gain valuable life experience.


What is the purpose of the Project Development Office (PDO) within the Operations Support, Technology & Business Strategy department?

The PDO is designed to help Flight Ops stakeholders navigate the technology development process, including intake, approval, maturation, and execution. It is a Business Analyst-type role.

What is the work schedule like for this Co-op position at Delta's World Headquarters in Atlanta, Georgia?

The team operates on a hybrid schedule, with 4 days on campus and one day each week working virtually.

What are the key responsibilities of the Co-Op in this position?

The key responsibilities include participating in team activities, partnering with stakeholders in a Business Analyst role, supporting Delta's global innovation initiative, analyzing feedback, and developing innovative solutions for project teams.

What are the minimum qualifications required for this Co-Op position?

Minimum qualifications include being an undergraduate student pursuing a related bachelor's degree, availability for three alternating semesters, strong communication skills, proficiency in Microsoft Office Suite, basic data analytics skills, and authorization to work in the United States.

What are some preferred qualifications that would give an applicant a competitive edge for this Co-Op position?

Preferred qualifications include experience with the Smartsheet platform, ability to digest large amounts of data, comfort working in group and individual settings, seeking leadership roles, effective presentation skills, interest in the airline industry, and a desire to learn more about Delta as a company.

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Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.


  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.