Co-op or Intern, Cloud Analyst - September 2024

BDO Canada

3mo ago

Applications are closed

Internship
Full-time
Off-cycle Internship
Software Engineering
Toronto

Requirements

How do we define success for your role?
You demonstrate BDO's core values through all aspect of your work: Integrity, Respect & Collaboration
You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work
You identify, recommend, & are focused on effective service delivery to your clients
You share in an inclusive & engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning & professional development.
Your experience and education:
You are working towards your undergraduate degree in Computer Science, Engineering, Math, IT Management or Business related program with a focus on Technology
You are passionate about cloud technology and have a willingness to learn new technologies
You have practical knowledge of professional, effective telephone techniques and customer care
You have excellent written and verbal communication skills
You have strong problem solving skills and attention to detail
You enjoy improving and taking ownership of processes
You are able to prioritize with the flexibility to manage multiple tasks and variable workload
The following are considered an asset:
Experience in a previous business operations, customer service and/or sales capacity
Experience with Microsoft or Cloud platforms
Experience with Finance and Line of Business systems
Understanding of IT and software business landscape
Proficient in MS Office Applications, such as Microsoft Excel

Responsibilities

Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base
Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
Participate in inbound sales activities
Develop key knowledge of MS licensing programs
Provide training and support to internal and external customers on Office 365, Dynamics 365, Azure and BDO Cloud offerings, including issues with configurations and implementations
Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients
Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
Development of sales propensity models, forecasting sales reports and opportunity tracking
Develop tools, processes and research information necessary to evolve cloud operations
Help drive programs that complement and extend the effectiveness of primary sales activities
Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed
Additional administrative support and participation in special projects as required

BDO Canada

Canada’s Top 100 Employers 2024 I 2023 I 2022

Finance

Industry

1001-5000

Employees

1921

Founded Year

Mission & Purpose

BDO Canada LLP is a leading provider of professional services to clients across a variety of sectors and segments. For over 100 years, our team has served communities across Canada through a comprehensive range of assurance, tax, and consulting services, complemented by deep industry knowledge. With over 5000 people across 100 offices in Canada, and more than 1,800 offices in 164 countries, BDO is well-positioned to assist clients with both domestic and global needs. Our people-first approach to our talent experience has earned us multiple awards, including a spot among Canada’s Top 100 Employers for 2024.