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Internship

Co-op or Intern, Cloud Analyst - September 2024

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BDO Canada

12d ago

🚀 Off-cycle Internship

Toronto

AI generated summary

  • You are a student passionate about cloud technology, with strong communication skills, problem-solving abilities, and a willingness to learn and grow in a collaborative, innovative environment. Prior experience in customer service and knowledge of Microsoft or Cloud platforms is an asset.
  • You will support Cloud sales by assisting with pricing, onboarding, and customer support, handling orders, training, and forecasting sales reports. Additional admin tasks and special projects as needed.

Off-cycle Internship

Software EngineeringToronto

Description

  • BDO Lixar is looking for a Co-op or Intern, Cloud Analyst to join the BDO Cloud Operations team from September to December 2024.

Requirements

  • How do we define success for your role?
  • You demonstrate BDO's core values through all aspect of your work: Integrity, Respect & Collaboration
  • You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work
  • You identify, recommend, & are focused on effective service delivery to your clients
  • You share in an inclusive & engaging work environment that develops, retains & attracts talent
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
  • You grow your expertise through learning & professional development.
  • Your experience and education:
  • You are working towards your undergraduate degree in Computer Science, Engineering, Math, IT Management or Business related program with a focus on Technology
  • You are passionate about cloud technology and have a willingness to learn new technologies
  • You have practical knowledge of professional, effective telephone techniques and customer care
  • You have excellent written and verbal communication skills
  • You have strong problem solving skills and attention to detail
  • You enjoy improving and taking ownership of processes
  • You are able to prioritize with the flexibility to manage multiple tasks and variable workload
  • The following are considered an asset:
  • Experience in a previous business operations, customer service and/or sales capacity
  • Experience with Microsoft or Cloud platforms
  • Experience with Finance and Line of Business systems
  • Understanding of IT and software business landscape
  • Proficient in MS Office Applications, such as Microsoft Excel

Education requirements

Currently Studying

Area of Responsibilities

Software Engineering

Responsibilities

  • Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base
  • Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
  • Participate in inbound sales activities
  • Develop key knowledge of MS licensing programs
  • Provide training and support to internal and external customers on Office 365, Dynamics 365, Azure and BDO Cloud offerings, including issues with configurations and implementations
  • Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients
  • Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
  • Development of sales propensity models, forecasting sales reports and opportunity tracking
  • Develop tools, processes and research information necessary to evolve cloud operations
  • Help drive programs that complement and extend the effectiveness of primary sales activities
  • Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed
  • Additional administrative support and participation in special projects as required

Details

Work type

Full time

Work mode

office

Location

Toronto