Colleague Experience Intern

Lockwood, Andrews & Newnam, Inc. (LAN)

Mar 28

Applications are closed

Internship
Part-time
Off-cycle Internship
Software Engineering
Houston

Requirements

Currently working toward a Bachelor’s degree in a Computer Science or MIS related field.
Strong customer service skills.
Technical knowledge of IT related hardware such as laptops, desktops, monitors, tablets, smartphones, and peripherals.
Ability to read, understand and use technical manuals, procedural documentation, and OEM guides.
Ability to conduct research on IT related problems and products.
Strong interpersonal, written and communication skills.
Ability to communicate technical terminology to the user community in a way they can relate to and understand.
Self motivated and directed and pays close attention to detail.
Analytical and problem-solving skills.
Experience working in a team-oriented, collaborative environment.
Work Conditions:
Sitting for extended periods of time.
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

Responsibilities

Install, configure, test, maintain, monitor and troubleshoot IT related hardware, software, peripherals, and printers.
Assign incoming helpdesk requests from the user community in a courteous manner via phone calls, helpdesk requests, email and/or walkups.
Obtain and document detailed issue descriptions from the end user.
Develop Frequently Asked Questions and other documentation for use by the user community.
Maintain inventory of all IT related hardware.
Develop and maintain software installation and configuration documentation for use by IT.
When necessary, liaise with third-party support and vendors.

Lockwood, Andrews & Newnam, Inc. (LAN)

Planning | Engineering | Program Management

Engineering & Construction

Industry

201-500

Employees

1935

Founded Year

Mission & Purpose

Lockwood, Andrews & Newnam, Inc. (LAN) is a full-service consulting firm offering planning, engineering and program management services. Founded in 1935, LAN has grown from its humble beginnings as a small Houston firm to a national leader in the heavy civil infrastructure engineering industry. A division of LEO A DALY, an international architecture/engineering firm, LAN has access to the expertise of nearly 800 professionals in 31 offices across the country.