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Internship

Colleague Experience Intern

🚀 Off-cycle Internship

Houston

AI generated summary

  • You need to be pursuing a Computer Science/MIS degree, have strong IT knowledge, excellent customer service skills, attention to detail, and the ability to problem-solve in a collaborative environment.
  • You will provide IT support for hardware and software, assist users with technical issues, document solutions, and manage inventory. Liaise with vendors as needed.

Off-cycle Internship

Software EngineeringHouston

Description

  • The IT Intern will support and maintain company laptops, desktops, peripherals, software, and IT Systems. This will include installing, diagnosing, repairing, maintaining and upgrading hardware and software while ensuring optimal performance. 

Requirements

  • Currently working toward a Bachelor’s degree in a Computer Science or MIS related field.
  • Strong customer service skills.
  • Technical knowledge of IT related hardware such as laptops, desktops, monitors, tablets, smartphones, and peripherals.
  • Ability to read, understand and use technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research on IT related problems and products.
  • Strong interpersonal, written and communication skills.
  • Ability to communicate technical terminology to the user community in a way they can relate to and understand.
  • Self motivated and directed and pays close attention to detail.
  • Analytical and problem-solving skills.
  • Experience working in a team-oriented, collaborative environment.
  • Work Conditions:
  • Sitting for extended periods of time.
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

Education requirements

Currently Studying
Undergraduate

Area of Responsibilities

Software Engineering

Responsibilities

  • Install, configure, test, maintain, monitor and troubleshoot IT related hardware, software, peripherals, and printers.
  • Assign incoming helpdesk requests from the user community in a courteous manner via phone calls, helpdesk requests, email and/or walkups.
  • Obtain and document detailed issue descriptions from the end user.
  • Develop Frequently Asked Questions and other documentation for use by the user community.
  • Maintain inventory of all IT related hardware.
  • Develop and maintain software installation and configuration documentation for use by IT.
  • When necessary, liaise with third-party support and vendors.

Details

Work type

Part time

Work mode

office

Location

Houston