College Intern - IT PC Support

Ohio Department of Transportation

Feb 4

Applications are closed

Internship
Part-time
Off-cycle Internship
Data
Columbus, +1

Requirements

To be eligible for an internship opportunity at the Ohio Department of Public Safety, an applicant must:
Be currently enrolled in an accredited college/university.
Be in good standing with the college/university.
Have a minimum cumulative grade point average of 2.0.
Be enrolled in at least one course.
Be pursuing a degree or finishing a degree

Responsibilities

Password Resets – helping users get logged back into their computers via:
Password help
Resets
General troubleshooting
Imaging – Following steps, for each appropriate division, on how to build a desktop/laptop computer through the imaging processing, including:
Unboxing
Connecting to workbench
Running through setup on computer
Pulling appropriate image from Microsoft Endpoint Configuration Manager (MECM)
Adding user info and Active Directory (AD)/Organization Unit (OU) information
Labeling and distribution
Onboarding – Providing new equipment to a user from start to finish:
Following the appropriate checklist
Talking with supervisor
Coordinating with Accounts Management and Email Group (AMMG) for access
Setting time to meet with user
Helping user to get logged into all of their accounts (computer, Ohio ID, Multifactor Authentication, Virtual Private Network (VPN), etc.)
Assigning appropriate software and printers
Ensuring customer is able to work
Help Desk Calls:
Answering phone
Creating Service Now ticket
Troubleshooting and assisting as able
Escalating ticket to appropriate group if needed
General Troubleshooting:
User issues
Software downloads
Printer set ups
Moving of users
Other scenarios which may occur

Ohio Department of Transportation

http://transportation.ohio.gov

Engineering & Construction

Industry

1001-5000

Employees

1905

Founded Year

Mission & Purpose

With a mission to provide easy movement of people and goods from place to place, the Ohio Department of Transportation (ODOT) is responsible for maintaining one of the largest transportation networks in the nation. To provide easy movement of people and goods from place to place, we will … 1. Take care of what we have. 2. Make our system work better. 3. Improve safety. 4. Enhance capacity.