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🚀 Internship

College Intern - IT PC Support

🚀 Off-cycle Internship

Columbus

AI generated summary

  • The candidate must be currently enrolled in an accredited college/university, in good standing with a minimum GPA of 2.0, and pursuing or finishing a degree.
  • The College Intern - IT PC Support at Ohio Department of Transportation is responsible for assisting users with password resets, troubleshooting, imaging computer systems, onboarding new equipment, handling help desk calls, and providing general IT support for various user issues and scenarios.

Off-cycle Internship

DataColumbus

Description

  • This position is a for a year-round internship, working up to a maximum of 20 hours a week (or less). 
  • Major/field of study should be in: Computer Science

Requirements

  • To be eligible for an internship opportunity at the Ohio Department of Public Safety, an applicant must:
  • Be currently enrolled in an accredited college/university.
  • Be in good standing with the college/university.
  • Have a minimum cumulative grade point average of 2.0.
  • Be enrolled in at least one course.
  • Be pursuing a degree or finishing a degree

Education requirements

Currently Studying

Area of Responsibilities

Data

Responsibilities

  • Password Resets – helping users get logged back into their computers via:
  • Password help
  • Resets
  • General troubleshooting
  • Imaging – Following steps, for each appropriate division, on how to build a desktop/laptop computer through the imaging processing, including:
  • Unboxing
  • Connecting to workbench
  • Running through setup on computer
  • Pulling appropriate image from Microsoft Endpoint Configuration Manager (MECM)
  • Adding user info and Active Directory (AD)/Organization Unit (OU) information
  • Labeling and distribution
  • Onboarding – Providing new equipment to a user from start to finish:
  • Following the appropriate checklist
  • Talking with supervisor
  • Coordinating with Accounts Management and Email Group (AMMG) for access
  • Setting time to meet with user
  • Helping user to get logged into all of their accounts (computer, Ohio ID, Multifactor Authentication, Virtual Private Network (VPN), etc.)
  • Assigning appropriate software and printers
  • Ensuring customer is able to work
  • Help Desk Calls:
  • Answering phone
  • Creating Service Now ticket
  • Troubleshooting and assisting as able
  • Escalating ticket to appropriate group if needed
  • General Troubleshooting:
  • User issues
  • Software downloads
  • Printer set ups
  • Moving of users
  • Other scenarios which may occur

Details

Work type

Part time

Work mode

office

Location

Columbus