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College Intern - Solution Center IT Help Desk

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    IT & Cybersecurity
  • Tempe

AI generated summary

  • You must be enrolled in 6+ credit hours in college (100+ level), have familiarity with Microsoft Office, Windows OS, networking, hardware, and be legally authorized to work in the U.S.
  • You will assist internal clients via phone/chat, provide excellent customer service, solve technical problems, and document issues while escalating as needed.

Requirements

  • Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.
  • To be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester (Spring and Fall) and must be working towards a degree from an accredited college or university.
  • For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.
  • Preferred requirements include familiarity with many of the following:
  • Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
  • Microsoft 365 (MS365) applications
  • Windows Operating Systems: Windows 10
  • Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
  • Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
  • Desktop hardware, including the ability to problem-solve hardware component issues
  • Laptop hardware, including wireless
  • Smartphones, Android and iPhones
  • College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
  • All candidates must be legally authorized to work in the United States.
  • Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

Responsibilities

  • Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge
  • Provide excellent customer service demonstrating patience while effectively dealing with client problems
  • Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation.

FAQs

What is the job title for this internship?

The job title for this internship is College Intern - Solution Center IT Help Desk.

What is the pay rate for undergraduate interns?

The pay rate for undergraduate interns is $18.75 per hour.

What is the minimum number of hours the intern is expected to work per week?

The intern is expected to work a minimum of 25-30 hours per week.

Is there an educational requirement to apply for this intern position?

Yes, the selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters.

What kind of coursework is preferred for applicants?

Applicants should be in an IT-related curriculum and have completed coursework to develop relevant skills for the assignment.

What technical skills are preferred for this position?

Preferred skills include familiarity with Microsoft Office, Microsoft 365 applications, Windows Operating Systems, internet browsers, networking, and desktop/laptop hardware troubleshooting.

Can interns have more flexible work hours based on their school schedule?

Yes, there is availability for the student intern to work over 30 hours per week if their school schedule permits.

What benefits does SRP offer to its interns?

SRP offers benefits including a 401(k) plan with employer matching, paid sick time, access to a recreation and fitness facility, and tuition assistance for undergraduate and graduate programs.

Where must employees live to be eligible for teleworking?

All employees must live and work in Arizona to be eligible for teleworking.

Does SRP have a drug/alcohol policy?

Yes, SRP is committed to maintaining a drug/alcohol-free work environment and considers marijuana an illegal drug for the purposes of its policy.

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Mission & Purpose

Welcome to SRP, where our roots connect us to the vibrant communities we serve. For more than 120 years, we have delivered essential water and power services to the Phoenix metropolitan area. We’ve built lasting relationships and deep connections with our customers. Their satisfaction is the main focus of our mission. Beyond our history, SRP has a bright future in the Valley of the Sun thanks to the dedication of our employees, who are the heart and soul of the company. Our commitment to innovation and cutting-edge technology will be key to continued success in our second century in business. Explore diverse career opportunities in engineering, finance, IT, cybersecurity and more. Join us in powering a future that's both tradition-rich and forward-thinking. Let's shape this exciting journey together. Terms of Use • Be respectful. Profanity, harassment, confidential information or potentially libelous statements are prohibited. • Comments should relate to SRP and its programs, news or initiatives, or the utility industry. • Blatant promotion of a business, product or cause is not allowed. • These guidelines may be updated and visitor comments and posts may be removed at our discretion.