Commercial & Operations Internship

Collate and update Retail Reports (including):

• Assist HR with weekly & monthly commission reports (IPOS)
• Weekly retail dashboard every Monday morning and share with the Senior Team.
• Monthly Sales & KPI trackers and share with the Area Managers.
• Assist Retail Operations Coordinator with the monthly Harrods Scorecard for EMEA.
• Monthly Top 50 store report for EMEA.
• Flagship stores Monthly Business Performance (MBP) reports.
• Assists Retail Operations Coordinator with weekly IPOS report (if needed).

Temporary Staffing:

• Request and secure the best agencies and temporary staffing for each store.
• Ensure that all approvals have been granted by the Head of Retail & Operations Coordinator
• Create the purchase orders and communicate them to the agencies in a timely manner.
• Work with the Accounts Team to clear all invoices at the end of each month. 

Stock management and replenishment:

• Assist the Retail Operations Coordinator with updating the monthly tester levels online with customer services.
• Assist the Retail Operations Coordinator with managing PPE stock online and forecasting.
• Update the monthly stock take for Harrods Salon and share with Finance.
• Order fragrance atomisers to the office for Harrods and Selfridges.
• Order exclusive testers and bags for head office ensuring that there are always enough quantities available.
• Send pre-series and testers to the Area Managers to assist with sell-in presentations.
• Order all incentive prizes with the Retail Operations Coordinator.

Admin support:

• Assist with the International Handbook updates and rollout
• Assist with updating the UK Operational Guidelines (Big Black Book)
• To support the Retail Operations Coordinator with project management of IPOS (digital sales consultations, new stores, adding/removingconsultants, adding monthly targets & chasing up on reported issues with stores)
• Ensure purchase orders and coding of all invoices are completed in an accurate and timely manner.
• Coordinate and assist on all retail events ranging from consultant awards, city meetings, brand conference presentations, hotel bookings, flights and activities bookings.
• Send updated operational admin packs to consultant doors.
• Support in ordering testers for the all stores when needed for new launches or basic replenishment
• Assist Area Managers to update Beauty Consultant sales on web-reporting if & when needed