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Community Assistant

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ClickJobs.io

15d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Marketing
  • London

AI generated summary

  • You should be resilient, empathetic, adaptable, and an effective problem-solver with strong social media skills, Excel knowledge, and excellent communication abilities. Weekend availability is needed.
  • You will monitor social media, engage with the community, encourage discussions, address issues, curate content, track metrics, lead campaigns, moderate discussions, manage UGC, and enhance Pinterest presence.

Requirements

  • Is consistent, resilient, and accountable.
  • Is empathic and a good listener.
  • Is willing to allocate time on weekends for community management.
  • Is dynamic, adaptable, and open to feedback and changes.
  • Is a natural problem-solver.
  • Strong understanding of social media platforms.
  • Exceptional written and verbal English communication skills.
  • Great knowledge of Microsoft Office, especially Excel.
  • Ability to communicate clearly and concisely.
  • Effective organisation and time management skills to handle multiple tasks.
  • Bachelor’s degree in English, Communications, Public Relations, or a related writing-focused field that emphasises communication skills field is preferred but not essential.

Responsibilities

  • Monitoring and responding to comments and messages: This includes all brand organic social media platforms, forums, and paid ad comments (Meta).
  • Engaging with brand community members: Comment on partner and ambassador social posts, alerting the Marketing team of any goings-on that we could shout about.
  • Encouraging discussions and participation: Use social listening tools to proactively identify conversations for us to tap into - asking questions, answering questions, and giving advice.
  • Identifying and addressing community issues: Resolve conflicts, provide solutions, and look to continuously improve the community experience.
  • Curating relevant content: Share UGC on socials that aligns with the brand identity.
  • Tracking community metrics: Analyse engagement and provide feedback to the Marketing/Customer Service team on what is working and what isn’t.
  • Pioneering community-led campaigns: Regularly communicate with community stakeholders to encourage engagement.
  • Moderating community content: Ensure that digital discussions stay on-topic and adhere to community guidelines.
  • File any UGC that is posted by our community: Keep OneDrive folders up-to-date with relevant UGC that can be used for Marketing.
  • Spearheading Pinterest community: Ignite brand presence on Pinterest by posting images, responding to comments/messages, and building relationships with other users and influencers.

FAQs

What is the role of the Community Assistant at The Turmeric Co.?

The Community Assistant is responsible for building and nurturing online communities of wellness advocates, engaging with community members, monitoring social media interactions, and driving customer loyalty through creative strategies.

What qualifications are preferred for the Community Assistant position?

A Bachelor's degree in English, Communications, Public Relations, or a related writing-focused field emphasizing communication skills is preferred but not essential.

Is experience required for this position?

While specific experience may not be required, a strong understanding of social media platforms and exceptional communication skills are essential for success in this role.

Will I need to work on weekends?

Yes, the role may require allocating time on weekends for community management tasks.

What type of working arrangements are offered for this position?

The Turmeric Co. offers flexible working arrangements for the Community Assistant role.

Are there opportunities for personal and professional growth in this role?

Yes, the company provides a unique opportunity to grow your skillset within a supportive, family-run business environment.

What kind of community engagement activities will I be involved in?

You will engage with brand community members, encourage discussions, resolve conflicts, curate relevant content, and pioneer community-led campaigns.

What metrics will I be tracking in this role?

You will track community metrics such as engagement levels and provide feedback on what is working and what isn’t to the Marketing/Customer Service team.

Will there be discounts on products for employees?

Yes, there is a generous employee discount on all products offered by The Turmeric Co.

How can I apply for the Community Assistant position?

You can apply by visiting the job posting or The Turmeric Co.'s website and following the application instructions provided there.

ClickJobs.io

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Human Resources
Industry
51-200
Employees
2011
Founded Year

Mission & Purpose

ClickJobs.io is an online job platform that connects employers with job seekers through a streamlined, user-friendly interface. Their ultimate mission is to simplify and enhance the job search and recruitment process, making it easier for candidates to find opportunities and for employers to identify top talent. Their purpose is to provide an efficient and effective recruitment solution, leveraging technology to facilitate meaningful connections and support career advancement and organizational success.