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Community Engagement Intern

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7-Eleven

20d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Marketing
  • Irving

AI generated summary

  • You should be pursuing a relevant degree, have strong social media and communication skills, experience with feedback platforms, be organized, detail-oriented, and able to collaborate effectively.
  • You will listen to community goals and challenges, respond to feedback, foster engagement, and create a feedback management process to address concerns effectively.

Requirements

  • Pursuing a Bachelor’s degree in business administration, marketing, communications, strategy, or related field
  • Proficiency in social media platforms and analytics tools preferred
  • Experience with Customer Feedback Management Platforms such as Qualtrics, Alida, Medallia, InMoment, Clarabridge preferred
  • Excellent written and verbal communication skills
  • Experience collaborating with team members in a high-throughput, deadline-driven, process-oriented environment
  • Highly organized and strong attention to detail. Able to handle multiple projects simultaneously
  • Ability to solve problems both independently and as part of a team through a structured approach

Responsibilities

  • Actively listen to, identify, and categorize the goals, challenges, and priorities of community members
  • Respond to questions, facilitate discussions, and address community feedback
  • Encourage active participation, content sharing, and deeper engagement from community members
  • Create a process for managing community feedback that ensures concerns are addressed appropriately

FAQs

What is the duration of the Community Engagement Intern position?

The Community Engagement Intern position will last for 10-12 weeks during the summer months of 2025.

What type of experience can interns expect to gain from this internship?

Interns will gain in-depth experience within the Customer Insights team, culminating in a project presentation to functional leaders. They will also participate in a lunch series for cross-functional exposure and engage in various events, including an in-store experience and a capstone presentation.

What qualifications are required for the Community Engagement Intern role?

Candidates should be pursuing a Bachelor’s degree in business administration, marketing, communications, strategy, or a related field. Proficiency in social media platforms, excellent communication skills, and strong organizational abilities are also required.

Are there any preferred experiences or skills for this internship?

Yes, experience with Customer Feedback Management Platforms, as well as proficiency in social media platforms and analytics tools, is preferred.

What will be the primary responsibilities of the Community Engagement Intern?

The primary responsibilities include actively listening to community members, responding to questions and feedback, encouraging participation, and creating processes for managing community feedback.

Will interns receive mentorship during their internship?

Yes, each intern will work closely with a coach who will provide ongoing direction and feedback throughout the internship.

Is this internship paid?

Yes, the Community Engagement Intern position is a paid opportunity.

Will interns have the chance to interact with senior leadership?

Yes, interns will attend a lunch series that gives them exposure to senior leadership within the organization.

How many global locations does 7-Eleven have?

7-Eleven Inc. has over 84,000 global locations.

What is The Brainfreeze Collective?

The Brainfreeze Collective is an engaging community of 7REWARDS and Speedy Rewards members, which the Community Engagement Intern will help develop, implement, and manage outreach for.

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7-Eleven

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

7-Eleven introduced the world to convenience. And in return, the world made us the #1 convenience retailer. It started with a simple idea – give customers what they want, when and where they want it. That was 1927. And what started on a single ice dock in Dallas, Texas, has since grown to more than 70,000 locations in 18 countries around the globe. The idea may have been simple, but it started a retail revolution.