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Community Management Intern

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Walgreens

19d ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
  • Spokane Valley

AI generated summary

  • You must be a senior student, fluent in English, flexible with hours, and preferably knowledgeable in store inventory control. We consider applicants with arrest/conviction records.
  • You will engage customers, resolve issues, assist with inventory management, pricing, and displays, and participate in community events and team meetings while ensuring a positive store environment.

Requirements

  • Should be a Student beginning or completing Senior year towards a Bachelor’s degree
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Willingness to work flexible schedule, including evening and weekend hours.
  • Prefer the knowledge of store inventory control.
  • We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Learn from store, pharmacy, district manager, competitors and customers/patients
  • Engage in a kick-off and day of service activity
  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
  • Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
  • Engage in weekly meetings with store manager or pharmacy manager
  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Receives exposure to the analysis of financial & performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Work as a group to complete the Intern Team Challenge and present to area, district and store leaders
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Complete evaluation of internship program upon completion.
  • Completes special assignments and other tasks as assigned.
  • Attends training and completes E-learnings and special assignments requested by Manager.
  • Shadow district leader for the specified time
  • Reports customer complaints to management.
  • Assists Store Manager in planning and attending community events.

FAQs

What is the primary objective of the Community Management Intern position?

The primary objective is to learn to provide an extraordinary customer experience in a retail store setting.

What tasks will I be responsible for regarding customer experience?

You will engage customers by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive customer experience.

Are there specific operational tasks I will need to perform?

Yes, you will be responsible for sales registration on the cash register, reviewing order exceptions, managing inventory, completing pricing tasks, and maintaining store appearance.

What qualifications are required for this internship?

You should be a student beginning or completing your senior year toward a Bachelor’s degree, be fluent in English, and be willing to work a flexible schedule, including nights and weekends.

Will I receive training during my internship?

Yes, you will attend training sessions, complete E-learnings, and have the opportunity to shadow a district leader.

Is prior knowledge of store inventory control preferred?

Yes, knowledge of store inventory control is preferred for this position.

What is the salary range for this internship?

The salary range for this position is $17.00 to $19.00 per hour, depending on various factors such as geography, skills, and experience.

Are there any opportunities for community involvement in this role?

Yes, you will assist the Store Manager in planning and attending community events.

What is the process for dealing with customer complaints?

You will be responsible for reporting customer complaints to management to ensure appropriate responses are taken.

Is this internship open to individuals with previous convictions?

Yes, qualified applicants with arrest and conviction records will be considered for employment.

When does this internship position close for applications?

This role will remain open until filled.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.