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Community Management Intern

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Walgreens

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
  • Lake Worth

AI generated summary

  • You must be a student nearing a Bachelor's degree, fluent in English, flexible with hours, and preferably knowledgeable in inventory control. Conviction records are considered.
  • You will assist with customer service, handle cash transactions, manage inventory, participate in teamwork challenges, ensure store compliance, and support community events while learning from managers.

Requirements

  • Should be a Student beginning or completing Senior year towards a Bachelor’s degree
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Willingness to work flexible schedule, including evening and weekend hours.
  • Prefer the knowledge of store inventory control.
  • We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

  • Learn to provide an extraordinary customer experience in retail store setting.
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
  • Models and delivers a distinctive and delightful customer experience.
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Learn from store, pharmacy, district manager, competitors and customers/patients
  • Engage in a kick-off and day of service activity
  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
  • Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
  • Engage in weekly meetings with store manager or pharmacy manager
  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Receives exposure to the analysis of financial & performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Work as a group to complete the Intern Team Challenge and present to area, district and store leaders
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Complete evaluation of internship program upon completion.
  • Completes special assignments and other tasks as assigned.
  • Attends training and completes E-learnings and special assignments requested by Manager.
  • Shadow district leader for the specified time
  • Reports customer complaints to management.
  • Assists Store Manager in planning and attending community events.

FAQs

What is the main objective of the Community Management Intern position?

The main objective is to learn to provide an extraordinary customer experience in a retail store setting.

What are the key responsibilities of the Community Management Intern?

Key responsibilities include engaging customers, completing product returns and customer refunds, assisting managers with operations, and ensuring compliance with local laws regarding regulated products.

What qualifications are required to apply for this internship?

Candidates should be students beginning or completing their senior year towards a Bachelor’s degree and must be fluent in reading, writing, and speaking English.

Is it required to work flexible hours?

Yes, willingness to work a flexible schedule, including evening and weekend hours, is required for this position.

What type of training will the intern receive?

The intern will attend training sessions, complete E-learnings, shadow district leaders, and engage in special assignments as requested by the manager.

Are there opportunities for personal development during the internship?

Yes, the intern will receive exposure to financial and performance data analysis and participate in evaluation processes related to the internship program.

What is the hourly pay range for this position?

The current salary range for this position is $17.00 per hour to $19.00 per hour.

Can applicants with arrest and conviction records apply for this internship?

Yes, Walgreens will consider the employment of qualified applicants with arrest and conviction records.

Will the intern engage in community events?

Yes, the intern will assist the Store Manager in planning and attending community events.

What is the process for complaint reporting?

The intern is responsible for reporting customer complaints to management as part of their communication duties.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.