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Community Management Intern

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Walgreens

24d ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
  • Hoover

AI generated summary

  • You should be a student nearing a Bachelor's degree, fluent in English, willing to work flexible hours, and preferably know about store inventory control.
  • You will engage with customers, assist in inventory management, handle pricing, maintain store appearance, analyze data, support community events, and collaborate with team members for a positive experience.

Requirements

  • Should be a Student beginning or completing Senior year towards a Bachelor’s degree
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Willingness to work flexible schedule, including evening and weekend hours.
  • Prefer the knowledge of store inventory control.
  • We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Learn from store, pharmacy, district manager, competitors and customers/patients.
  • Engage in a kick-off and day of service activity.
  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
  • Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
  • Engage in weekly meetings with store manager or pharmacy manager.
  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Receives exposure to the analysis of financial & performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Work as a group to complete the Intern Team Challenge and present to area, district and store leaders.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Complete evaluation of internship program upon completion.
  • Completes special assignments and other tasks as assigned.
  • Attends training and completes E-learnings and special assignments requested by Manager.
  • Shadow district leader for the specified time.
  • Reports customer complaints to management.
  • Assists Store Manager in planning and attending community events.

FAQs

What are the main objectives of the Community Management Intern position?

The main objectives include learning to provide an extraordinary customer experience in a retail store setting, completing product returns and customer refunds, and modeling and delivering a distinctive customer experience.

What are the key responsibilities related to customer experience for this role?

Key responsibilities include engaging customers by greeting them, resolving issues, sharing customer service best practices with team members, and ensuring a positive customer experience.

Will I be responsible for financial transactions in this role?

Yes, as an intern, you will be responsible for registering sales on the cash register, processing returns, and managing related financial transactions.

What kind of training will I receive during the internship?

You will attend training sessions, complete E-learnings, and have the opportunity to shadow a district leader for a specified time.

What are the basic qualifications needed to apply for this internship?

Candidates should be students beginning or completing their senior year towards a Bachelor’s degree, fluent in English, and willing to work a flexible schedule, including evenings and weekends.

Is there an opportunity for teamwork in this internship?

Yes, interns will work as a group to complete the Intern Team Challenge and present it to area, district, and store leaders.

What is the hourly wage range for this position?

The hourly wage for this position ranges from $17.00 to $19.00 per hour, depending on various factors such as geography, skills, and experience.

Are there any preferred qualifications for this role?

Yes, knowledge of store inventory control is preferred.

Will I be involved in community events as part of this internship?

Yes, you will assist the Store Manager in planning and attending community events.

Can individuals with arrest or conviction records apply for this position?

Yes, Walgreens will consider employment for qualified applicants with arrest and conviction records.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.