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Internship

CRM Systems Analyst Intern

Logo of Eurostar

Eurostar

11d ago

🚀 Off-cycle Internship

London

AI generated summary

  • You need a degree in Computer Science or related field, excellent teamwork skills, willingness to learn, and ability to handle pressure to excel as a CRM Systems Analyst Intern at Eurostar.
  • You will support and improve CRM systems, resolve issues, develop new features, and document processes in a dynamic, multicultural environment at Eurostar.

Off-cycle Internship

DataLondon

Description

  • An exciting opportunity has arisen to join the Customer Systems team as a CRM Systems Analyst Intern. Eurostar is continuously improving its CRM Systems, to provide the best Customer Service possible, empowering our customer-facing staff in the stations, the call centre, and on board the trains, but also to deliver new Marketing capabilities to re-activate and acquire new audiences. 
  • We are constantly extending our Customer Service Platform (Salesforce Service Cloud) and Marketing Email Campaign Platform (Salesforce Marketing Cloud) to learn more about our customers, anticipate their queries, and better target them. 

Requirements

  • Recently graduated or is in their final year at university.
  • Bachelor’s degree in Computer Science, Information Technology or STEM related degree (preferable).
  • A good team ethic.
  • Eager to learn and work with various departments in the company.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office.
  • Cope well under pressure.
  • Ability to multitask.

Area of Responsibilities

Data

Responsibilities

  • Be part of a multi-disciplinary team (including functional / business / technical / contact centre / stations), with people from various backgrounds, in a multicultural environment.
  • Be involved in the day-to-day support of the CRM systems (mostly the Salesforce platform), resolving operational issues, reviewing, and analysing causes and supporting improvements, enforcing a Salesforce system governance.
  • Participate in the development of the system, following the Agile methodology (several cycles of development, testing, presentation to the stakeholders, release to production), for various changes to support our Contact Centre, Sales Team and possibly Operational teams in Stations
  • Document new processes and support enhancements to our CRM solutions.
  • Work on key projects relating to CRM Systems in the e-business and distribution area, such as:
  • Automated Operational communications
  • Delivery of new AI features

Details

Work type

Full time

Work mode

hybrid

Location

London

Benefits

  • Travel benefits for work and play
  • A great pension
  • Exclusive discounts and perks