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CRM Systems Analyst Intern

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Eurostar

Apr 2

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Data
  • London

Requirements

  • Recently graduated or is in their final year at university.
  • Bachelor’s degree in Computer Science, Information Technology or STEM related degree (preferable).
  • A good team ethic.
  • Eager to learn and work with various departments in the company.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office.
  • Cope well under pressure.
  • Ability to multitask.

Responsibilities

  • Be part of a multi-disciplinary team (including functional / business / technical / contact centre / stations), with people from various backgrounds, in a multicultural environment.
  • Be involved in the day-to-day support of the CRM systems (mostly the Salesforce platform), resolving operational issues, reviewing, and analysing causes and supporting improvements, enforcing a Salesforce system governance.
  • Participate in the development of the system, following the Agile methodology (several cycles of development, testing, presentation to the stakeholders, release to production), for various changes to support our Contact Centre, Sales Team and possibly Operational teams in Stations
  • Document new processes and support enhancements to our CRM solutions.
  • Work on key projects relating to CRM Systems in the e-business and distribution area, such as:
  • Automated Operational communications
  • Delivery of new AI features

Eurostar

Transportation
Industry
1001-5000
Employees
1993
Founded Year

Mission & Purpose

Eurostar is a high-speed railway service that operates trains connecting the United Kingdom with mainland Europe, including destinations like Paris, Brussels, Amsterdam, and more. Their ultimate mission is to provide a fast, convenient, and comfortable travel experience for passengers between major European cities, fostering greater connectivity and promoting sustainable travel options. Eurostar's purpose is to facilitate seamless cross-border travel, encouraging economic and cultural exchanges, while also reducing the environmental impact of travel by offering an eco-friendly mode of transportation as an alternative to flying. By combining speed, efficiency, and environmental responsibility, Eurostar aims to contribute to a more interconnected and sustainable Europe.