CSM Intern-EMEA

• The Customer Success Manager (CSM) position is pivotal in the delivery of services to a portfolio of Equinix clients. The CSM drives collaboration with client and internal cross functional teams to manage client implementations and meet client requirements timely and efficiently. The CSM also owns and manages a very broad range of account and service related client questions, requests, and issues to resolution. The CSM will be a primary point of contact for a number of key global accounts.
• The CSM manages the on-going customer service relationship and serves as the primary point of contact through the client life-cycle. The CSM is the customer advocate, responsible for the overall satisfaction of clients.
• The CSM is also instrumental in offering guidance and mentoring to newer, less experienced CSMs. The portfolio of clients for the CSM position is generally strategic in nature, very large in scope/complexity, with a strong global presence. The CSM is expected to work independently and cross functionally on all complex client requests and issues with minimal management guidance needed.

We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.

• Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.
• Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.
• Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.
• Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.