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CST Interns

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity
  • Delhi

AI generated summary

  • You need strong Hindi communication skills, active listening, troubleshooting abilities, and proficiency in Excel and HTML. No experience required.
  • You will handle support tickets, answer inbound calls, and troubleshoot ERP-related issues for users, providing guidance and assistance as needed.

Requirements

  • Minimum Required Experience: 0 years
  • Strong communication skills and proficiency in the Hindi language.
  • Active listening and the ability to communicate technical concepts.
  • Troubleshooting and problem-solving skills.
  • Proficiency in Excel and HTML.

Responsibilities

  • - Handling the support ticketing system.
  • - Attend the inbound calls and provide support through on-call assistance and guidance to users.
  • - Troubleshoot and resolve ERP-related issues reported by the school.

FAQs

What is the minimum required experience for the CST Intern position?

The minimum required experience for this position is 0 years.

What languages should candidates be proficient in?

Candidates should be proficient in both Hindi and English.

What skills are necessary for this internship?

Necessary skills include strong communication skills, troubleshooting and problem-solving abilities, and proficiency in Excel and HTML.

What are the primary responsibilities of this role?

The primary responsibilities include handling the support ticketing system, attending inbound calls to provide support, and troubleshooting ERP-related issues reported by the school.

Is this position full-time?

Yes, the CST Intern position is a full-time role.

Will training be provided for troubleshooting ERP-related issues?

The job description does not specify training, but strong problem-solving skills and ERP expertise are required, indicating some level of prior knowledge or ability to learn quickly is expected.

Are there opportunities for professional growth in this internship?

While not explicitly mentioned, internships typically provide valuable experience and networking opportunities that can enhance professional growth.

Is prior experience with ERP systems required for this internship?

Previous ERP expertise is preferred but not explicitly required, as the position is open to candidates with 0 years of experience.

How does the support ticketing system work?

The job description mentions handling the support ticketing system, but specific details about its operation are not provided; interns may learn about it during their role.

What type of environment can interns expect?

The environment is likely supportive and collaborative, focusing on resolving user issues and ensuring smooth ERP system functioning.

Education
Industry
1001-5000
Employees

Mission & Purpose

Next Education is an educational technology company that develops innovative digital solutions and learning resources for schools, educators, and students. The company provides a comprehensive suite of educational tools, including interactive content, e-learning platforms, and assessment solutions designed to enhance teaching and learning experiences. Their ultimate mission is to revolutionise education by integrating technology to make learning more engaging, effective, and accessible. Next Education's purpose is to support educational institutions in improving student outcomes and fostering a more interactive and personalised learning environment.