Logo of Huzzle

🚀 Internship

• Starts May 19

Customer Care Intern - Summer 2024

Logo of NAPA Auto Parts

NAPA Auto Parts

•

28d ago

🚀 Summer Internship

Atlanta

⌛ Closed

AI generated summary

  • The candidate must be pursuing an undergraduate degree, possess excellent communication and organizational skills, be proficient in using various databases and technical tools, and be able to work independently and in a team.
  • The Customer Care Intern at NAPA Auto Parts will support the Director of Customer Care by managing project plans and timelines, scheduling meetings, resolving customer problems, analyzing complaints, and consulting with the customer service team.
Applications are closed

Summer Internship

Customer Relations•Atlanta

Description

  • Are you ready to spend your summer as a part of something special? Imagine being with a company whose reputation for excellence paves the way for endless success. At Genuine Parts Company (GPC), people build long-lasting, highly satisfying careers and make a real difference in the community.  
  • As a Customer Care Intern, you’ll work alongside the customer care team to oversee assigned projects aimed at improving NOL & B2C customer experience.

Requirements

  • Pursuing an undergraduate degree at an accredited university
  • Excellent verbal and written communication skills
  • Excellent organizational skills, attention to detail, proven ability to organize complex processes
  • Ability to meet deadlines and manage to schedule
  • Ability to utilize multiple databases
  • Demonstrated knowledge and skills in using technical tools including Microsoft Office Products and a variety of other PC applications
  • Must work well independently and with a team

Education requirements

Currently Studying
Undergraduate

Area of Responsibilities

Customer Relations

Responsibilities

  • Support Director of Customer Care on all aspects of assigned projects
  • Create and maintain project plans and timelines, including determining tasks, due dates and milestones
  • Create and maintain a project calendar and assist with scheduling all project related meetings and communications
  • Create and maintain project documentation
  • Ensure that appropriate actions are taken to resolve customers problems and concerns
  • Analyze customer complaints and issues related to GPC processes or services
  • Consult with the L1NOL customer service team on issues as needed

Details

Work type

Full time

Work mode

office

Start date

May 19, 2024

Location

Atlanta