Customer Care Intern - Summer 2024

NAPA Auto Parts

Feb 4

Applications are closed

Internship
Full-time
Starts on May 19
Summer Internship
Customer Relations
Atlanta

Requirements

Pursuing an undergraduate degree at an accredited university
Excellent verbal and written communication skills
Excellent organizational skills, attention to detail, proven ability to organize complex processes
Ability to meet deadlines and manage to schedule
Ability to utilize multiple databases
Demonstrated knowledge and skills in using technical tools including Microsoft Office Products and a variety of other PC applications
Must work well independently and with a team

Responsibilities

Support Director of Customer Care on all aspects of assigned projects
Create and maintain project plans and timelines, including determining tasks, due dates and milestones
Create and maintain a project calendar and assist with scheduling all project related meetings and communications
Create and maintain project documentation
Ensure that appropriate actions are taken to resolve customers problems and concerns
Analyze customer complaints and issues related to GPC processes or services
Consult with the L1NOL customer service team on issues as needed

NAPA Auto Parts

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

More than 90 years ago, the National Automotive Parts Association (NAPA) was created to meet America’s growing need for an effective auto parts distribution system. Today, 91% of do-it-yourself customers recognize the NAPA brand name. NAPA AUTO PARTS Stores are known for: • Having over 6,100 NAPA AUTO PARTS Stores nationwide • Its 64 strategically located distribution centers serving all 50 states • Over 422,000 quality parts and accessories for automotive and industrial applications—the most extensive inventory in the industry • NAPA AUTO PARTS Classification—a unique inventory control system that helps you find the exact part that you need