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Customer Enablement Content Intern

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Nasuni

23d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Design
  • Bellingham

AI generated summary

  • You should be a grad or final-year undergrad student with strong writing skills, experience in content projects, basic knowledge of instructional design, and familiarity with creative and AI tools.
  • You will create and revise digital training content, apply adult learning principles, leverage multimedia tools, manage projects using Agile methods, collaborate with SMEs, and support LMS content evaluation.

Requirements

  • Currently enrolled in a Graduate program (preferred), or a final-year undergraduate student.
  • Familiarity with business tools (e.g., MS Office, Google Workspace) and the ability to quickly learn new software.
  • Excellent written and verbal communication skills—clear, concise writing is critical to this role.
  • Experience working on content-focused projects (academic or professional) that require research, writing, and editing.
  • Basic understanding of or interest in instructional design, customer education, or UX writing.
  • Demonstrated ability to work independently, manage multiple priorities, and meet deadlines.
  • Strong interpersonal skills with the ability to communicate confidently with internal teams and subject matter experts.
  • Experience with creative tools such as:
  • Canva, Camtasia, Adobe Creative Cloud (Photoshop, Premiere Pro, Illustrator)
  • Articulate 360 (Rise, Storyline), Adobe Captivate
  • Figma or Sketch for UI/UX prototyping
  • Familiarity with AI tools like:
  • ChatGPT, Synthesia, Descript, Pictory, Murf.ai, Runway ML for content generation and editing.
  • Basic video editing or screencasting experience.
  • Exposure to Learning Management Systems (e.g., Docebo, Litmos, LearnUpon) and interpreting training engagement analytics.
  • Experience or coursework in one or more of the following:
  • Instructional Design
  • Educational Technology
  • Marketing or Communications
  • Human-Computer Interaction (HCI)
  • UX/UI Design
  • Understanding of adult learning theory, microlearning, and scenario-based learning.
  • Prior experience managing projects using Agile or Kanban methods (e.g., Trello, Jira, Monday.com).

Responsibilities

  • Create or revise technical and training content for digital delivery (videos, graphics, documentation, eLearning) while adhering to Nasuni branding and UX standards.
  • Apply adult learning principles (e.g., Bloom's Taxonomy, ADDIE model) to create effective, scenario-based and performance-focused learning experiences.
  • Leverage tools like Canva, Camtasia, Articulate, and AI platforms (e.g., Synthesia, ChatGPT, Descript) to generate and enhance multimedia content.
  • Track projects, assign tasks, monitor status updates, and drive content projects to completion using Agile workflows and Kanban boards (e.g., Jira, Trello).
  • Work with SMEs from Product, Engineering, and Support to ensure accuracy and alignment of training content with product updates and customer needs.
  • Support the publishing and testing of content in LMS platforms. Learn to evaluate learner data and improve training based on engagement metrics.

FAQs

What type of internship is offered at Nasuni?

The internship is a Customer Enablement Content Intern position, focused on content creation and instructional design in the cloud storage industry.

Is this internship remote or onsite?

The internship can be done remotely from Bellingham, WA, or in a hybrid format with three days onsite in Boston, MA.

What is the main responsibility of the Customer Enablement Content Intern?

The main responsibility includes creating and optimizing engaging training materials, managing cross-functional content initiatives, and collaborating with internal teams to enhance the customer experience.

What are the minimum requirements to apply for this internship?

Candidates must be currently enrolled in a graduate program or be a final-year undergraduate student, have familiarity with business tools, excellent communication skills, experience with content-focused projects, and an interest in instructional design or customer education.

What software and tools will the intern be using?

The intern will use creative tools like Canva, Camtasia, Articulate, as well as AI platforms such as ChatGPT and Descript for content creation and optimization.

What skills and qualifications are ideal for this internship position?

Ideal candidates should have experience with creative tools, familiarity with AI content generation tools, basic video editing skills, exposure to Learning Management Systems, and knowledge of adult learning theory and project management methodologies.

What will the intern learn during this internship?

The intern will learn to build scalable training materials, apply instructional design frameworks, collaborate across departments, use content development tools efficiently, and incorporate analytics into content improvements.

Is there a specific educational background preferred for this internship?

Yes, candidates with coursework or experience in Instructional Design, Educational Technology, Marketing, Communications, Human-Computer Interaction, or UX/UI Design are preferred.

What type of activities does Nasuni provide for interns?

Nasuni offers team-building activities, professional development resources, and comprehensive wellness offerings for its interns.

Are there any job-specific benefits offered to interns?

Yes, interns receive access to a well-structured onboarding process, LinkedIn Learning, a great team culture, and usage of collaborative workspaces and fitness centers.

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Nasuni

Nasuni ("NAS Unified"​) is the leading provider of Cloud File Data Services.

Technology
Industry
201-500
Employees
2009
Founded Year

Mission & Purpose

Nasuni is a leading file data services company that helps organizations create a secure, file data cloud for digital transformation, global growth, and information insight. The Nasuni File Data Platform is a cloud-native suite of services offering user productivity, business continuity, data intelligence, cloud choice, and simplified global infrastructure. The platform and its add-on services replace traditional file infrastructure, including network attached storage (NAS), back-up, and DR, with a cloud-scale solution. By consolidating file data in easily expandable cloud object storage from Azure, AWS, Google Cloud, and others, Nasuni becomes the cloud-native replacement for traditional network attached storage (NAS) and file server infrastructure. Organizations worldwide rely on Nasuni to easily access and share file data globally. Sectors served include manufacturing, construction, technology, oil and gas, financial services, and public sector. Nasuni’s corporate headquarters is based in Boston, Massachusetts, USA delivering services in over 70 countries around the globe.