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Customer Excellence Internship Associate

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Mitsubishi Heavy Industries

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Marketing
  • Orlando

AI generated summary

  • You must be an active college student, skilled in analyzing business documents, writing reports, presenting information, performing calculations, and proficient with software tools.
  • You will coordinate event materials, enhance customer digital experiences, support reports and webinars, manage logistics, and engage with teams to address customer needs and priorities.

Requirements

  • Active student in a college or university.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from managers and other team members.
  • Ability to perform necessary calculations to satisfy job requirements.
  • Ability to make judgment decisions based on specifications or technical requirements.
  • Knowledge of database, spreadsheet, and word processing software, electronic mail, statistical software, graphics, technical diagrams, flow charts, etc.

Responsibilities

  • Coordinates creation, scheduling and production of all technical event materials in collaboration with our customers, and internal cross functional business units.
  • Utilizes computer multimedia applications to improve overall customer digital experience including communication, administration access, and content for the user group and customer portal designed to give customers access to services and information they require.
  • Support publication of a monthly/quarterly user’s group or customer portal report.
  • Engages cross-functionally with internal teams and Japan headquarters to consolidate messaging for the events, addressing customers’ priorities and feedbacks, market dynamics, and internal business unit needs.
  • Support monthly webinars and reporting after each event.
  • Coordinates vendors, registrations, audio visual and other logistics for smaller events.
  • Perform other such duties as may be required.

FAQs

What type of educational background is required for the Customer Excellence Internship Associate position?

An active student in a college or university is required for this position.

What are the primary responsibilities of the Customer Excellence Internship Associate?

The primary responsibilities include coordinating technical event materials, improving customer digital experience, publishing reports, engaging with internal teams, supporting webinars, and managing logistics for smaller events.

What skills are necessary for this role?

Necessary skills include strong customer and project management skills, proficiency in computer applications (database, spreadsheets, word processing), and the ability to analyze and interpret business information.

Is experience required for this internship position?

No specific experience is required, but relevant knowledge or coursework in customer service or project management may be beneficial.

What kind of team environment can interns expect?

Interns can expect a proactive team environment that emphasizes collaboration, positive team spirit, and open communication with management at all levels.

Are there any physical demands associated with this internship?

Yes, the role may require sitting, talking, and hearing regularly, occasional standing and walking, and lifting or moving up to 10 pounds.

Will I be required to handle confidential information in this role?

Yes, it is important to protect confidential information and not disclose it to third parties.

What attributes are emphasized for candidates applying for the internship?

Candidates should maintain a high degree of honesty and integrity, comply with company policies, and participate in efforts to achieve departmental and company goals.

How will interns engage with cross-functional teams?

Interns will engage cross-functionally by collaborating with internal teams and the Japan headquarters to consolidate messaging for events, addressing customer priorities and feedback, and contributing to market dynamics.

Are there opportunities for interns to present information?

Yes, interns will have the opportunity to present information and respond to questions from managers and other team members as part of their role.

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Mitsubishi Heavy Industries

Manufacturing & Electronics
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Mitsubishi Heavy Industries (MHI) Group is one of the world’s leading industrial firms. For more than 130 years, we have channeled big thinking into solutions that move the world forward – advancing the lives of everyone who shares our planet. We deliver innovative and integrated solutions across a wide range of industries, covering land, sea, sky and even space. MHI Group is 80,000 strong in more than 200 companies worldwide, operating in various sectors: power & energy, industrial machinery, urban infrastructure, aerospace and defense. We have a consolidated revenue of around 40 billion USD, and have consistently been a Fortune Global 500 company since the list's inception. We aim to contribute to environmental sustainability while achieving global growth, using our leading-edge technologies. By bringing people and ideas together as one, we continue to pave the way to a future of shared success.