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Customer Experience & Commercial Revenue Intern

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JLR

17d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Business, Operations & Strategy
  • Mahwah

AI generated summary

  • You must be enrolled in an engineering program by Fall 2025, preferably in Business, Finance, Engineering, or Statistics. Knowledge of Tableau, problem-solving skills, and relevant experience are preferred.
  • You will track and report on maintenance programs, enhance retailer connections, support customer experience initiatives, promote mobile services, and assist in collision network development.

Requirements

  • Currently enrolled in an engineering collegiate academic program for Fall 2025 semester (either a junior, senior, or graduate student)
  • Studying a degree in Business Administration, Finance, Engineering or Statistics is preferred
  • Dedication, commitment, and curiosity
  • Knowledge with Tableau will help with the reporting requirements of this role
  • Previous experience in Customer Experience, Aftersales, or Retail will be beneficial
  • Problem solving skills (8D or Six Sigma) will help with the continuous improvement requirement of this role
  • At the time of application, legally able to work in the United States.

Responsibilities

  • Tracking, reporting and responding to retailer inquiries regarding JLR NA’s Pre-Paid Maintenance Program; key focus is to achieve business plan assumptions and to continuously improve the program to elevate client experience, service retention and parts revenue
  • Tracking, reporting and supporting retailer staff to connect clients with their InControl accounts at vehicle handover; the main purpose is to achieve a greater than 95% connection rate and explore improvement opportunities on used vehicles
  • Supporting our Customer Experience Program Senior Specialist in the creation and deployment of client-centric programs to improve NPS and Service 6 at retail stores
  • Support our Customer Experience Program Specialist to promote and drive our Mobile Technician and Mobile Service programs; the key objective is to achieve month-over-month 10% increases in technician acceptance rates for roadside events and a greater offering of remote repairs and services at client-preferred locations
  • Support the continuous development of our certified collision network with relevant communication, training, best practice sharing and client experience and revenue reporting
  • Perform other duties as required

FAQs

What is the salary for the Customer Experience & Commercial Revenue Intern position?

The salary for this position is $18 per hour.

What is the duration of the internship program?

The internship runs from June 16, 2025 to May 22, 2026.

What are the typical working hours for this internship?

The internship requires 25-29 hours per week during business hours, which are Monday to Friday from 8:30 am to 5:00 pm.

Is there an opportunity for a hybrid work schedule?

Yes, a hybrid schedule is available for this internship.

What qualifications are needed to apply for this internship?

Applicants should be currently enrolled in an engineering collegiate academic program for the Fall 2025 semester (as a junior, senior, or graduate student) and preferably studying Business Administration, Finance, Engineering, or Statistics.

What skills can enhance my application for this internship?

Knowledge of Tableau, previous experience in Customer Experience, Aftersales, or Retail, and problem-solving skills (such as 8D or Six Sigma) will enhance your application.

Are there any specific responsibilities associated with this internship?

Yes, responsibilities include tracking and reporting on various programs, supporting retailer staff, improving customer experience programs, and assisting with the development of the certified collision network.

What type of work environment can I expect at JLR?

You can expect a diverse, inclusive culture and a people-first company where opportunity, teamwork, and growth are prioritized.

Are there any accommodations available for individuals with disabilities?

Yes, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Is prior work experience necessary for this internship?

While previous experience in Customer Experience, Aftersales, or Retail is beneficial, it is not strictly required.

See us reimagine the future of modern luxury by design through our two, distinct British brands.

Automotive
Industry
10,001+
Employees
1922
Founded Year

Mission & Purpose

Jaguar Land Rover is a company that operates in the automotive industry, specialising in the design, manufacture, and sale of luxury cars and SUVs under the Jaguar and Land Rover brands. Their ultimate goal is to deliver premium, innovative, and sustainable vehicles that provide exceptional driving experiences. Jaguar Land Rover's purpose revolves around creating vehicles that combine cutting-edge technology, distinctive design, and environmental responsibility, meeting the needs and desires of their customers while contributing to a more sustainable future. Through their commitment to excellence and innovation, they aim to lead in the luxury automotive market, setting new standards for performance, design, and sustainability.

Benefits

  • Holiday Entitlement

    Everyone starts with at least 25 days holiday entitlement which increases after 5 years of service.

  • Pension Scheme

    Our competitive pension plan also provides financial benefits to employees and their families in the event of permanent disability or death in company service.

  • Flexible working and Family friendly policies

    We've thought about how best to enable the ideal work/life balance and so have in place a range of family-friendly policies.

  • Employee Offers

    We offer a wide range of deals and discounts from various retailers.

  • Volunteering opportunities

    We support 16 hours paid community volunteering per year.

  • Digicare

    Our employees in the UK have access to three virtual GP appointments, six mental health appointments, six nutritionist appointments, two second medical opinions, and annual health check.

  • Health and Wellbeing

    Some employees can access voluntary health cash plans or private medical insurance. Our Employee Assistance Programme (EAP) offers a free and confidential service to all employees.

  • Other benefits

    These include bonus payment opportunities for some employees, childcare vouchers, a cycle to work scheme and long service awards.