Logo of Huzzle

Internship

Customer Experience Intern

Logo of SentinelOne

SentinelOne

1mo ago

🚀 Off-cycle Internship
💻 Remote

AI generated summary

  • You must be a full-time student graduating in 2025, familiar with Salesforce Communites, content creation, and confident in articulating our company's mission and product.
  • You will support customer success, create content for our Community, assist with testing, analyze data, and help create resources for external and internal use.

Off-cycle Internship

Customer Relations

Description

  • As a Customer Experience Intern, you will play an important role in helping our customers succeed, by being involved in different projects related to our SentinelOne Customer Portal and the Community – Digital Guided Onboarding, Threat Center, Customer Advocacy, and more! We are hiring across our Customer Experience Team where you’ll get exposure into the cybersecurity industry. If you are interested in cybersecurity and enjoy working in a team environment, we’d like to meet you.

Requirements

  • Must be currently enrolled in a full-time, degree-seeking program with an expected graduation date in 2025
  • Some exposure to Salesforce Communities
  • Interest in content creation, and/or content enablement
  • Enthusiastic, driven and confident: the ability to clearly and persuasively articulate the company’s mission, product and business opportunity

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

Customer Relations

Responsibilities

  • Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions
  • Collaborate with members of the Customer Experience team to ensure the overall success of our customers; and assist other members of the Customer Success organization
  • Help facilitate content for Community posts, questions, and discussions
  • Assist in testing different use cases in our Community sandbox environment
  • Review analytics related to our Community, and run monthly reports related to our Community’s Threat Center
  • Provide ongoing support to Community-related items, such as dedicated pages, announcement pages, blog feeds, and more
  • Assist in the creation of one-pagers, data-sheets, videos, for external and internal consumption
  • Ensure that contributed projects meet reasonable expectations in regard to documentation quality, and overall usability and utility

Details

Work type

Full time

Work mode

remote