Customer Experience Strategic Research and Data Intern - Seattle City Light

City of Seattle

Jan 15, 2024

Applications are closed

Internship
Full-time
Summer Internship
Research & Development
Data
Seattle

Requirements

Undergraduate students will need to maintain a 2.0 GPA or above throughout the internship.
Preferred Areas of Study:
Enrolled in an accredited certificate, 2-year or 4-year program during their internship.
Enrolled in an academic program in Public Policy, Business, Marketing, Communications, Informatics, Experience or Human-Centered Design, Technology, or related field.
Desired Qualifications:
You will be successful if you have the following experience, skills, and abilities:
Excellent verbal and written communication skills
Organizational and time-management skills
Experience using Microsoft Word, PowerPoint, Forms, Outlook, SharePoint, and Teams
Coursework related to user-centered design and/or user-experience
Excellent interpersonal skills and ability to effectively work remotely
Ability to work independently under general guidance
Strong attention to detail
Are a junior or senior student at the start of the internship

Responsibilities

Conduct research on best practices related to improving the customer experience while addressing specific concerns regarding race and social justice.
Support development, planning, and execution of in-house customer research projects (ex. surveys and interviews).
Review, organize, and participate in formal customer survey work (including crafting survey objectives, questions, and audiences).
Provide data analysis of survey results, customer feedback, and benchmark survey data in order to produce strategic recommendations for areas of improvement.
Participate in creation of customer personas, segmentation, and journey maps for specific customer programs and services.
Build relationships between business units and community partners to address changes to the customer and employee experiences.
Participate in and facilitate brainstorming sessions, meetings, and workshops related to customer experience projects and topics.
Help manage customer experience resources and tools for utility-wide use
Learning Objectives Include:
Strategic planning and project management
Customer experience and Voice of the Customer best practices
Research design and implementation
Data analysis
Recommendation development and writing
Race and Social Justice

Application Process

Resume
Cover letter explaining how your coursework, activities, and experience qualify you for this internship
Your unofficial transcript - including current coursework, next term registration (if available at the time of application), and cumulative GPA

City of Seattle

Government

Industry

10,001+

Employees

Mission & Purpose

As a city, Seattle is known as a progressive leader in technology, innovation, and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship, green building, and social justice, making our City what it is today and shaping our future. Our employees play an important role in making this possible. You might be surprised by the variety and range of opportunities that are available at the City of Seattle. We have more than 1,100 job titles in more than 30 different departments, from the Office of Immigrant and Refugees Affairs or the Office of Arts & Culture to the Public Utilities and Department of Transportation. Our positions range from seasonal work at the City’s parks and recreation facilities to skilled trade workers, accounting, communications and information technology professionals, and middle and senior-level management. Whatever your line of work, we hope you consider the City of Seattle in your job search. We likely have the opportunity for you! Be a part of the team that helps run our great city by joining the more than 12,000 employees working for the greater good by providing programs and services to Seattle’s people and businesses.