FAQs
What is the job title for this position?
The job title is Customer Service Apprentice.
Where is the job located?
The job is located at Specsavers in Nottingham.
How many hours will I be working per week?
You will be working 37.5 hours per week, which includes weekend working.
What is the salary range for this apprenticeship?
The salary ranges between £6.52 and £8.68 per hour.
What perks are offered to apprentices?
The perks include friends and family discounts, store discounts, and a company reward programme.
How long is the apprenticeship program?
The apprenticeship program lasts for 13 months.
What qualification will I receive at the end of the apprenticeship?
You will achieve a Level 2 Customer Service Practitioner qualification.
Who should apply for this apprenticeship?
This apprenticeship is for individuals who have lived in the EU for 3 years or more and have the right to work in the UK, and who are passionate about providing great customer service.
Can I apply if I have previous experience in customer service?
No, it's essential that you haven’t worked in the Customer Service sector before, as this apprenticeship is a new adventure for you.
What type of skills does the role involve?
The role involves efficiently answering telephone calls, responding to customer inquiries, resolving customer complaints, and accurately recording customer details, among other responsibilities.
How do I apply for the apprenticeship?
You can apply for the apprenticeship by clicking on the link provided in the job description for more detailed information.
What should I consider before applying for this position?
Before applying, ensure that you can travel to the store location on a daily basis.
How can I get more information about the apprenticeship program?
For more detailed information, you can visit the provided link or contact a member of the Recruitment Administration & Support Service Team at 01566 771888.