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Customer Service Assistant - Under 18

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  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • Wrexham

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What is the age requirement for this position?

This position is specifically for candidates under 18 years of age.

What will my role as a Customer Service Assistant include?

You will be responsible for delivering outstanding customer experiences, handling bookings at reception, answering customer questions, hosting parties, delivering food, and keeping the center clean and tidy.

What skills do I need to apply for this job?

You need determination, enthusiasm, strong communication skills, a flexible working pattern, a friendly attitude, and the ability to multitask and work well in a team.

Are there any specific working hours for this position?

Yes, you will need to be fully flexible, and evening and weekend shifts will be required.

What benefits do employees receive?

Employees enjoy benefits such as discounts, free bowling for family and friends, free food during long shifts, enhanced leave, health care cashback, life assurance, and more.

Is career development possible in this role?

Yes, there are opportunities for career development, as many managers started as Team Members and progressed to management or senior roles within the company.

How do I apply for this position?

If you're ready to apply, simply click the apply button and complete the short application process, which takes about 2 minutes.

Will I receive training for my role?

Yes, while we expect confidence and a positive attitude, we will provide training for the skills necessary to succeed in your role.

What kind of work environment can I expect?

You can expect a fun and friendly work environment that promotes teamwork and entertainment for families and individuals alike.

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.

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