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Customer Service Job Training Program

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity
  • Parkville

AI generated summary

  • You must be 18-29, a high school grad or GED holder, eligible to work in the U.S., available weekdays, motivated to learn, and not hold a Bachelor's degree.
  • You will engage in training, develop professional skills, participate in internships, and receive support for job placement while earning an educational stipend.

Requirements

  • You can apply to Year Up United if you are:
  • 18-29 years old
  • A high school graduate or GED recipient
  • Eligible to work in the U.S.
  • Available Monday-Friday throughout the duration of the program
  • Highly motivated to learn technical and professional skills
  • Have not obtained a Bachelors degree

Responsibilities

  • The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement.
  • If you receive an internship, it may be at Fannie Mae, Merck, Okta, or Salesforce among many other leading organizations in the Baltimore area.
  • Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career.
  • Some coursework is eligible for college credit.
  • During the internship phase, Year Up United students earn an educational stipend of $525 per week.
  • In-depth Classes Include
  • Cyber Security
  • Data Analytics
  • Helpdesk/Desktop Support
  • Project Management Support
  • Banking & Customer Success
  • Get the skills and opportunity you need to launch your professional career.
  • 80% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation.
  • Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

FAQs

What age group is eligible to apply for the Year Up United program?

You must be between 18-29 years old to apply for the Year Up United program.

Is a high school diploma required for application?

Yes, you must be a high school graduate or GED recipient to be eligible for the program.

Can I attend the program if I have a Bachelor's degree?

No, you must not have obtained a Bachelor's degree to apply for Year Up United.

What type of training does the program provide?

The program offers in-classroom skill development, including technical and professional training in various subjects such as Cyber Security, Data Analytics, Helpdesk/Desktop Support, Project Management Support, and Banking & Customer Success.

Will I receive a stipend during my internship?

Yes, during the internship phase, participants earn an educational stipend of $525 per week.

How long does the program last?

The Year Up United program lasts for one year or less.

What kind of job placement support is available through the program?

Participants have access to internships and job placement support through YUPRO Placement, which is an industry-leading talent placement firm.

What percentage of graduates are employed or enrolled in further education shortly after graduation?

80% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation.

What is the average starting salary for employed graduates of the program?

Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Is there a commitment required in terms of availability during the program?

Yes, you must be available Monday-Friday throughout the duration of the program.

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