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Customer Service Job Training Program

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity
  • Dundalk

AI generated summary

  • You must be 18-29, a high school grad or GED holder, eligible to work in the U.S., available Mon-Fri, motivated to learn, and have no Bachelor's degree.
  • You will engage in technical and professional training, participate in internships, develop business skills, and receive support for career launch and job placement.

Requirements

  • You can apply to Year Up United if you are:
  • 18-29 years old
  • A high school graduate or GED recipient
  • Eligible to work in the U.S.
  • Available Monday-Friday throughout the duration of the program
  • Highly motivated to learn technical and professional skills
  • Have not obtained a Bachelors degree

Responsibilities

  • The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement.
  • If you receive an internship, it may be at Fannie Mae, Merck, Okta, or Salesforce among many other leading organizations in the Baltimore area.
  • Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career.
  • Some coursework is eligible for college credit.
  • During the internship phase, Year Up United students earn an educational stipend of $525 per week.
  • Get the skills and opportunity you need to launch your professional career.
  • 80% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation.
  • Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

FAQs

What is the duration of the Year Up United program?

The Year Up United program lasts for one year or less.

What age do I need to be to apply for the program?

You must be between 18 and 29 years old to apply for the program.

Do I need to have a college degree to apply?

No, you do not need to have obtained a Bachelor's degree to apply for Year Up United.

Is there a stipend available during the internship phase?

Yes, during the internship phase, participants earn an educational stipend of $525 per week.

What kind of support will I receive during the program?

You will receive personalized coaching, mentorship, and ongoing support to help you launch your career.

What types of skills will I gain from the program?

You will gain professional business and communication skills, interviewing and networking skills, resume building, and technical skills in various fields.

Are the classes eligible for college credit?

Yes, some coursework in the program is eligible for college credit.

What are some of the in-depth classes offered in the program?

In-depth classes include Cyber Security, Data Analytics, Helpdesk/Desktop Support, Project Management Support, and Banking & Customer Success.

What is the employment outcome for graduates?

80% of Year Up United graduates are employed and/or enrolled in postsecondary education within four months of graduation.

What is the average starting salary for employed graduates?

Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Can anyone apply for the Year Up United program?

You must meet specific eligibility criteria, including being a high school graduate or GED recipient, eligible to work in the U.S., and available Monday-Friday throughout the duration of the program.

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Mission & Purpose

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