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Customer Success Account Management Internship Opportunities

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Microsoft

11d ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    IT & Cybersecurity
  • Lisbon

AI generated summary

  • You must be a current undergrad in a related field, have 1 semester left, be legally authorized to work in Portugal, fluent in English and Portuguese, and passionate about tech with relevant certifications.
  • You will engage with customers, build relationships, understand business objectives, enhance technical knowledge, and support program planning to drive customer success.

Requirements

  • Currently pursuing a Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
  • Must have at least 1 semester/term remaining following the completion of the internship
  • You must be legally authorised to work in Portugal to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit)
  • Fluency in English.
  • Fluency in Portuguese.
  • Passion for technology and customer obsessed.
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

Responsibilities

  • Learn customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
  • Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
  • Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
  • Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
  • Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

FAQs

What is the start date for the internship?

The start date for the internship is September 2025.

Where is the internship located?

The internship is located in Lisbon, Portugal.

How long is the internship?

The internship lasts for 12 months.

What are the working hours for this internship?

The working hours for this internship are 40 hours per week.

What type of educational background is required for this internship?

Candidates must be currently pursuing a Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field.

Is there a minimum time requirement to be eligible for this internship after its completion?

Yes, candidates must have at least 1 semester/term remaining following the completion of the internship.

What language skills are required for this role?

Fluency in English and Portuguese is required.

Do I need to have legal authorization to work in Portugal?

Yes, you must be legally authorized to work in Portugal to be eligible for this role.

Are there any preferred qualifications for this internship?

Yes, preferred qualifications include a passion for technology, being customer obsessed, and having Microsoft or competitor equivalent certifications in relevant technologies (e.g., Azure, 365).

Is Microsoft an equal opportunity employer?

Yes, Microsoft is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics.

Technology
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Employees
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Founded Year

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