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Customer Success Account Management: Internship Opportunities

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Microsoft

6d ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    IT & Cybersecurity
  • Johannesburg

AI generated summary

  • You must be pursuing a related bachelor’s degree, legally authorized to work in South Africa, fluent in English, and possess strong communication, analytical, and relationship management skills.
  • You will engage with customers, support relationship building, learn to align objectives with Microsoft solutions, and assist in program planning and customer success initiatives.

Requirements

  • Currently pursuing a bachelor’s degree in Business, Sociology, Psychology, Computer Science or related field with at least one quarter/semester remaining to complete after internship.
  • You must be legally authorized to work in South Africa to be eligible for this role. (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
  • You must be fluent in English
  • Passion for technology and customer obsessed.
  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
  • Excellent verbal and written communication, analytical and presentation skills in English.

Responsibilities

  • Learns customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
  • Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
  • Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
  • Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
  • Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

FAQs

What is the start date for the Customer Success Account Manager Internship?

The start date for the internship is September 2025.

How long is the internship duration?

The internship duration is 12 months.

What kind of projects will interns work on?

Interns will work on real-world projects in collaboration with teams across the world while gaining insights and hands-on experience with Microsoft cloud technologies.

What qualifications are required to apply for this internship?

Candidates must be currently pursuing a bachelor’s degree in Business, Sociology, Psychology, Computer Science, or a related field, with at least one quarter/semester remaining to complete after the internship.

Is fluency in any language required for this internship?

Yes, applicants must be fluent in English.

Are you required to have work authorization to apply for this internship?

Yes, applicants must be legally authorized to work in South Africa to be eligible for this role.

What skills are preferred for candidates applying for this internship?

Preferred qualifications include a passion for technology, strong stakeholder and relationship management skills, and excellent verbal and written communication, analytical, and presentation skills in English.

Will interns receive any support for their well-being or professional growth?

Yes, Microsoft offers various programs and benefits to ensure employees' well-being and professional growth.

What is the company culture like at Microsoft?

Microsoft emphasizes a growth mindset, innovation, respect, integrity, and accountability while fostering a diverse and inclusive environment.

Can interns expect to build relationships with external stakeholders?

Yes, interns will support foundational relationships with key customer stakeholders and learn to manage customer relationships effectively.

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.