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Customer Success Associate - Flex Trainee

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Flex Legal

12d ago

🚀 Off-cycle Internship


AI generated summary

  • You must be energetic, with strong EQ and a passion for delivering great outcomes to clients. Able to solve problems, juggle demands, and communicate effectively in the legal/recruitment industries. Based in London and passionate about social mobility.
  • You will oversee the Flex Trainee mentoring program, support trainees with professional development, monitor progress, troubleshoot issues, build client relationships, and assist with ongoing training and performance reviews.

Off-cycle Internship

Customer RelationsLondon


  • The Customer Success Associate, or 'Flex Trainee Success Associate' will report to the Flex Trainee Success Manager and contribute to the ongoing success of our award-winning Flex Trainee placements.


  • Energetic with strong EQ and an ability to influence and shape the future of the Flex Trainee offering
  • Passionate about the company’s values of positivity, responsiveness and being human
  • Passionate about delivering great outcomes to Flex’s clients and trainees
  • Able to think on their feet and be adept at solving problems
  • Comfortable juggling competing demands and managing a varied workload
  • Proactive and able to take initiative for the benefit of the team and/or clients/candidates/trainees
  • Able to solve problems and make effective and timely decisions based on the knowledge available
  • A strong communicator, confident at presenting and selling the company and Flex Trainee to clients, including lawyers and other senior stakeholders
  • Familiar with the legal and/or recruitment industries
  • Passionate about social mobility
  • Based in London

Area of Responsibilities

Customer Relations


  • Playing a key role in overseeing the Flex Trainee mentoring programme
  • Mentoring individual Flex Trainees and supporting them with professional development
  • Monitoring progress of Qualifying Work Experience and reporting to the Success Manager on any issues
  • Monitoring progress of the SQE study and updating mentors on progress
  • Ensuring the success of our Flex Trainee placements, trouble-shooting issues with both clients and candidates and ensuring both parties have a positive experience of the scheme
  • Building strong relationships with Flex Trainee clients, including overseeing placement management of all Flex Trainee clients (with support from Flex Trainee account managers)
  • Assisting the Trainee Success Manager with ensuring the ongoing development of Flex Trainees; including supporting the Talent Manager with the Flex Trainee ‘readiness programme’ and any ongoing training
  • Assisting the Trainee Success Manager with overseeing the Flex Trainees’ performance programme (including 6-monthly performance reviews and probation reviews)
  • Building strong relationships with Flex Trainees
  • Supporting the Success Manager in running social events for the trainees to allow them the opportunity to network and socialise with each other
  • Supporting the Success Manager with the off-boarding process including ensuring all relevant documentation is in place and arranging exit interviews
  • Contributing to the design and implementation of best practice for Flex Trainee
  • Working closely with other Flex teams, including Account Management/Sales/ Marketing/Tech/Finance
  • Using all Flex systems and processes efficiently and ensuring compliance with internal and external data policies
  • Maintaining awareness of the competitive market landscape and industry developments relevant to Flex Trainee
  • Attending networking and other events and be an ambassador for Flex Legal and Flex Trainee
  • Assisting the Trainee Success Manager with team training on Flex Trainee for Flex HQ team


Work type

Full time

Work mode