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Customer Success Associate - Flex Trainee

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Flex Legal

Apr 1

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • London

Requirements

  • Energetic with strong EQ and an ability to influence and shape the future of the Flex Trainee offering
  • Passionate about the company’s values of positivity, responsiveness and being human
  • Passionate about delivering great outcomes to Flex’s clients and trainees
  • Able to think on their feet and be adept at solving problems
  • Comfortable juggling competing demands and managing a varied workload
  • Proactive and able to take initiative for the benefit of the team and/or clients/candidates/trainees
  • Able to solve problems and make effective and timely decisions based on the knowledge available
  • A strong communicator, confident at presenting and selling the company and Flex Trainee to clients, including lawyers and other senior stakeholders
  • Familiar with the legal and/or recruitment industries
  • Passionate about social mobility
  • Based in London

Responsibilities

  • Playing a key role in overseeing the Flex Trainee mentoring programme
  • Mentoring individual Flex Trainees and supporting them with professional development
  • Monitoring progress of Qualifying Work Experience and reporting to the Success Manager on any issues
  • Monitoring progress of the SQE study and updating mentors on progress
  • Ensuring the success of our Flex Trainee placements, trouble-shooting issues with both clients and candidates and ensuring both parties have a positive experience of the scheme
  • Building strong relationships with Flex Trainee clients, including overseeing placement management of all Flex Trainee clients (with support from Flex Trainee account managers)
  • Assisting the Trainee Success Manager with ensuring the ongoing development of Flex Trainees; including supporting the Talent Manager with the Flex Trainee ‘readiness programme’ and any ongoing training
  • Assisting the Trainee Success Manager with overseeing the Flex Trainees’ performance programme (including 6-monthly performance reviews and probation reviews)
  • Building strong relationships with Flex Trainees
  • Supporting the Success Manager in running social events for the trainees to allow them the opportunity to network and socialise with each other
  • Supporting the Success Manager with the off-boarding process including ensuring all relevant documentation is in place and arranging exit interviews
  • Contributing to the design and implementation of best practice for Flex Trainee
  • Working closely with other Flex teams, including Account Management/Sales/ Marketing/Tech/Finance
  • Using all Flex systems and processes efficiently and ensuring compliance with internal and external data policies
  • Maintaining awareness of the competitive market landscape and industry developments relevant to Flex Trainee
  • Attending networking and other events and be an ambassador for Flex Legal and Flex Trainee
  • Assisting the Trainee Success Manager with team training on Flex Trainee for Flex HQ team

Flex Legal

Flex Legal is an award-winning platform connecting interim paralegals and lawyers with the legal teams that need them.

Law
Industry
11-50
Employees
2016
Founded Year

Mission & Purpose

Flex Legal is a legal technology company based in the UK that offers innovative solutions to streamline and optimise legal processes. The company's primary focus is on providing a flexible platform that connects legal professionals with diverse skills to law firms and legal departments, addressing the evolving needs of the legal industry. Their ultimate mission is to enhance efficiency within the legal sector by leveraging technology and fostering a collaborative and adaptable approach to legal work. Flex Legal aims to empower legal professionals with a platform that allows them to find work opportunities that match their expertise while providing law firms and departments with access to a flexible and skilled workforce. The purpose of Flex Legal is to contribute to the transformation of traditional legal practices, making them more agile, cost-effective, and responsive to the demands of the modern legal landscape.

Culture & Values

  • Human

    we are all about people, from those we work with, to our clients and you. We will always try to go above and beyond, no matter how tricky that might be. This is all supported by our technology but we believe you will always need a human touch.

  • Responsive

    our clients and paralegals tell us we are “super responsive” and we will always try and reply to you within an hour and try to be helpful, so please do get in touch.

  • Positive

    we believe that positivity is key - often roles don’t work out, or people drop out, and we will continue to be positive. We like to celebrate successes and so do let us know if we can shout about you!