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Customer Success Intern (Remote) - Fall 2024

S

Super.com

2mo ago

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Sales & Business Development

Requirements

  • Educational Background: You are currently enrolled in college or university, pursuing a degree in Business, Commerce, or Data Analytics.
  • Customer-Centric Mindset: You have a profound understanding of customer lifecycle management and a passion for delivering top-notch service. Your customer-first approach is backed by substantial customer service experience.
  • Analytical Thinker: You possess an analytical mindset, constantly thinking in solutions. Your approach to problem-solving is grounded in data and logic.
  • Exceptional Communication Skills: With strong writing and communication abilities, you will be heavily involved in drafting customer communications. Your skills enable you to convey complex ideas clearly and persuasively, ensuring our message resonates with customers.
  • Versatility and Agility: You have experience in dynamic environments, adeptly managing multiple priorities at once.
  • High Performer: You strive for excellence in everything you do. You are meticulous in your work, with a thorough approach to research and a proactive attitude.
  • Your Contribution:
  • You will bring fresh perspectives to our team, helping us think outside the box.
  • By joining us, you will not only gain invaluable experience but also make a tangible impact on our customer success journey.

Responsibilities

  • Elevating Customer Interactions: You'll analyze customer service data and journeys to improve agent response processes and deliver more positive CX.
  • Optimizing Knowledge Base: You will refine our knowledge base and FAQs, analyzing data, language, and customer feedback to improve clarity, effectiveness, and alignment with Super.com's unique voice. Your insights will directly inform strategies to enhance customer perception and strengthen our brand identity.
  • Reporting Insights: You'll be analyzing Customer Satisfaction (CSAT) metrics and delving into detailed reporting and analysis. Your focus will be on identifying key trends and extracting actionable insights that drive customer satisfaction. Additionally, you'll review and interpret customer feedback and reviews, integrating these perspectives to further refine our strategies and enhance overall customer satisfaction.
  • Exploring AI Integration: You'll identify and evaluate opportunities where AI and automation can elevate the customer experience.
  • Social Media and Review Site Analysis: Manage and analyze social media and review sites, gathering data on customer sentiment. Assist in reporting customer data and implementing findings to enhance our customer communicatio

Super.com

Helping people spend less, save more, and build credit.

Finance
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

Super.com is a technology company at the intersection of fintech and commerce that empowers users to spend less, save more, and build credit - so they can make the most of life. Super.com is home to the best prices on everything - from discounted everyday items to great hotel deals - and it’s the hub that enables rich cashback and credit building on every transaction. The company is trusted by over 7 million customers, helping them save over $150M to date. Super.com is backed by Steph Curry and has raised over $100MM USD and surpassed $1B in sales.