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Internship

Customer Success Intern (Remote) - Fall 2024

S

Super.com

•

12d ago

🚀 Off-cycle Internship
đź’» Remote

AI generated summary

  • You must be enrolled in a business or data analytics program, have a customer-first mindset, strong analytical and communication skills, adaptability, and a drive for excellence. You'll make a tangible impact on our customer success journey with fresh perspectives.
  • You will analyze customer service data, optimize knowledge base content, report insights, explore AI integration, and analyze social media sentiment.

Off-cycle Internship

Sales & Business Development

Description

  • We are looking for a Customer Success Intern to join our growing Operations team for the Summer Term 2024 (Summer Term 2024). You will put your theoretical knowledge and education to the test as you assist our Operations team in tackling several critical customer success and operational challenges/projects across the organization. As part of our Vertical Operations team at Super.com, customer success is a cornerstone of our mission. Our team is integral in nurturing and growing our relationships with customers, ensuring their journey with us is both rewarding and seamless. We are deeply committed to understanding and meeting their needs. We are a data-driven team, devoted to delivering exceptional customer service to our customers.
  •  In the Customer Success team at Super.com, you will play a pivotal role in enhancing customer satisfaction by improving processes, adeptly resolving escalated customer issues, leveraging our advanced technology tools, and conducting comprehensive analyses to assess and improve the performance of our customer service agents.

Requirements

  • Educational Background: You are currently enrolled in college or university, pursuing a degree in Business, Commerce, or Data Analytics.
  • Customer-Centric Mindset: You have a profound understanding of customer lifecycle management and a passion for delivering top-notch service. Your customer-first approach is backed by substantial customer service experience.
  • Analytical Thinker: You possess an analytical mindset, constantly thinking in solutions. Your approach to problem-solving is grounded in data and logic.
  • Exceptional Communication Skills: With strong writing and communication abilities, you will be heavily involved in drafting customer communications. Your skills enable you to convey complex ideas clearly and persuasively, ensuring our message resonates with customers.
  • Versatility and Agility: You have experience in dynamic environments, adeptly managing multiple priorities at once.
  • High Performer: You strive for excellence in everything you do. You are meticulous in your work, with a thorough approach to research and a proactive attitude.
  • Your Contribution:
  • You will bring fresh perspectives to our team, helping us think outside the box.
  • By joining us, you will not only gain invaluable experience but also make a tangible impact on our customer success journey.

Education requirements

Currently Studying

Area of Responsibilities

Sales & Business Development

Responsibilities

  • Elevating Customer Interactions: You'll analyze customer service data and journeys to improve agent response processes and deliver more positive CX.
  • Optimizing Knowledge Base: You will refine our knowledge base and FAQs, analyzing data, language, and customer feedback to improve clarity, effectiveness, and alignment with Super.com's unique voice. Your insights will directly inform strategies to enhance customer perception and strengthen our brand identity.
  • Reporting Insights: You'll be analyzing Customer Satisfaction (CSAT) metrics and delving into detailed reporting and analysis. Your focus will be on identifying key trends and extracting actionable insights that drive customer satisfaction. Additionally, you'll review and interpret customer feedback and reviews, integrating these perspectives to further refine our strategies and enhance overall customer satisfaction.
  • Exploring AI Integration: You'll identify and evaluate opportunities where AI and automation can elevate the customer experience.
  • Social Media and Review Site Analysis: Manage and analyze social media and review sites, gathering data on customer sentiment. Assist in reporting customer data and implementing findings to enhance our customer communicatio

Details

Work type

Full time

Work mode

remote

Benefits

  • Compensation: We pay our Interns top-of-market
  • $300 one-time home office set up allowance
  • $25/week UberEats allowance on Fridays
  • $300/Term Learning and Development allowance
  • $120/ Term Fitness/Wellness allowance
  • Top Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and more.
  • Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work.