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Customer Success Management Internship Opportunities

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Microsoft

Sep 24

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Sales & Business Development
  • London

Requirements

  • Currently pursuing a Bachelor's Degree in Business, Engineering, Technology, or related field?
  • Must have at least 1 semester/term remaining following the completion of the internship.
  • Relevant internship/work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, change management)
  • You must be legally authorised to work in the UK to be eligible for this role.

Responsibilities

  • Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams (e.g., Engineering, Specialists, Account teams).
  • Engages with and/or leverages relevant partners to support business outcomes as appropriate. Identifies appropriate partner and jointly develops a plan for the play based on a shared understanding of the customer.
  • Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
  • Acts as the voice of the customer (VOC) and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering). Responds to feedback and supports positive change within Microsoft.
  • Leverages development opportunities (e.g., mentorships, role-based resources, trainings) and builds partnerships with technical teams (e.g., Cloud Solutions Architects, Fastrack, Engineering) to build own Customer Success discipline expertise, including product and required technical skills.

FAQs

What is the start date for the Customer Success Management Internship?

The start date for the internship is July 2025.

What qualifications are required to apply for this internship?

Applicants must be currently pursuing a Bachelor's Degree in Business, Engineering, Technology, or a related field and must have at least one semester/term remaining after completing the internship.

Is previous internship experience preferred for this position?

Yes, relevant internship or work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, change management) is preferred.

Are there opportunities for mentorship during the internship?

Yes, interns are encouraged to leverage development opportunities such as mentorships, role-based resources, and trainings to build their expertise in Customer Success.

Will interns have the opportunity to work on real-world projects?

Yes, interns will work on real-world projects in collaboration with teams across the world while enjoying a community-building environment.

Is this internship open to international students?

You must be legally authorized to work in the UK to be eligible for this role.

What is the main focus of the Customer Success team?

The Customer Success team focuses on understanding customers’ industries and business processes to promote technology adoption and optimize the utilization of Microsoft products.

Does Microsoft have a commitment to diversity and inclusion?

Yes, Microsoft is an equal opportunity employer and is committed to creating a culture of inclusion where everyone can thrive, regardless of various protected characteristics.

What types of skills will interns develop during this internship?

Interns will develop skills related to Customer Success discipline, including product knowledge and required technical skills, through collaboration with technical teams such as Cloud Solutions Architects and Engineering.

What is the role of interns in customer feedback?

Interns will act as the voice of the customer by identifying and sharing feedback regarding technical capabilities, blockers, and insights with internal teams, supporting positive change within Microsoft.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.

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