Internship
• Starts Jun 2
Customer Success Specialist Intern
SpyCloud
•
12d ago
🚀 Off-cycle Internship
Austin
AI generated summary
- You must be pursuing a related degree, work well in a team, take initiative, have an interest in technology, and be located in Austin for the summer with weekly on-site attendance.
- You will support the Customer Success team by managing customer records, assisting with data analysis, participating in meetings, and taking on ad hoc tasks to support departmental goals.
Description
- As a Customer Success Specialist intern based at SpyCloud’s Austin, Texas office, you will have the opportunity to play a vital role in ensuring our customers' success by supporting customer lifecycle management and technical tasks. Working with our team, you'll handle documentation, reporting, analytics, and onboarding efforts.
Requirements
- Pursuing a degree in Business Administration, Communications, Psychology, Sociology or related major.
- Demonstrated ability to work effectively in a team environment.
- Proactive mindset with a willingness to take initiative and drive projects forward.
- Interest in technology, project management, and customer success.
- Familiarity with customer success platforms is a plus.
- Located in Austin, Texas for the duration of the summer term (June 3rd - August 2nd)
- On-site attendance once a week
Education requirements
Currently Studying
Area of Responsibilities
Sales & Business Development
Responsibilities
- Support the Customer Success team by assisting in administrative tasks and documentation management.
- Aid in organizing and maintaining customer records, including contact information and engagement history.
- Assist with data analysis using tools like Gainsight to track customer health and engagement metrics.
- Participate in team meetings and training sessions to gain insights into customer success strategies and processes.
- Take on ad hoc tasks and projects to support departmental goals and initiatives.
Details
Work type
Full time
Work mode
office
Start date
Jun 2, 2024
Location
Austin