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CX Sales and After Sales Intern- Summer 2025

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Stellantis

13d ago

  • Internship
    Full-time
    Summer Internship
  • Sales & Business Development
    Marketing
  • Auburn Hills

AI generated summary

  • You should be pursuing a degree, able to work 40 hours, have strong communication skills, proficiency in Microsoft Office, and demonstrate leadership and teamwork ability with a GPA of 3.0 or higher.
  • You will support CX processes, drive initiatives for dealer networks, coordinate survey communications, and assist in improving J.D. Power results and vendor relationships for better customer outcomes.

Requirements

  • BASIC QUALIFICATIONS
  • Pursuing an associate degree or higher from an accredited college or university.
  • Able to work 40 hours per week during the internship.
  • PREFERRED QUALIFICATIONS
  • Pursuing a bachelor's degree or higher degree in Business, Sales, Communications, Marketing, Economics, or related field
  • Completion of freshman year or higher at an accredited university by the spring of 2025
  • GPA of 3.0 or higher (based on a 4.0 scale)
  • Strong written and verbal communication skills
  • Proficient with Microsoft Office Suite applications
  • Capable of working both independently and as part of a team
  • Exceptional interpersonal skills, with the ability to collaborate effectively across various organizational levels and with external partners
  • Ability to prioritize tasks, multitask, and achieve goals in a fast-paced environment
  • Proven leadership in academic pursuits, extracurricular activities, or service organizations

Responsibilities

  • Supporting Brands, Sales, MOPAR, Dealer Network, and the US field force to implement CX processes and programs that consistently produce positive customer outcomes.
  • Drive CX goals and initiatives that impact the dealer network (Brands Sales, MOPAR, Dealer Network, Legal, Finance, CAN, MEX etc.)
  • Drive strategy and alignment between regional teams as we implement Stellantis Operating Guidelines with our dealerships.
  • Lead Communications to field operations as it relates to survey vendor and processes implemented with our Voice of Customer Team.
  • Coordination of JDP results and updating and alignment of Stellantis Operating Guidelines and Assessments
  • Assist in establishing a consistent approach to the Network to achieve Top 1 on J.D Power SSI & CSI survey along with best-in-class NPS performance.
  • Supporting Survey Interference Process and working to improve the process and align with Global standards.
  • Supporting 3rd Party vendor relationships that intertwine with CX initiatives.

FAQs

What is the format of the internship?

The internship will be in-person, requiring the intern to work on-site at either the Stellantis Headquarters in Auburn Hills, Michigan, or at the Chelsea Proving Grounds in Chelsea, Michigan.

When will the internship take place?

The internship program will run from May 19 to August 8, 2025.

Is housing assistance available for interns?

Yes, interns may be eligible for housing assistance per company policy.

Will transportation be provided for interns?

No, interns are responsible for getting to and from work daily, as Stellantis does not provide transportation.

What kind of projects will interns be working on?

Interns will be assigned to project-oriented assignments that are meaningful to the department and allow them to provide valuable contributions.

What are the benefits of the internship?

Internship benefits include exposure to cutting-edge projects, a collaborative work environment, mentorship from experienced professionals, networking opportunities, skill development workshops, paid US holidays, employee vehicle discounts, and eligibility for the Company Vehicle Employee Lease Program.

What is the role of the CX Operations Intern?

The CX Operations Intern will support the CX Operations team in facilitating customer experience-related programs and initiatives, and will work with various departments to improve customer outcomes.

What educational background is required for the internship?

Candidates must be pursuing an associate degree or higher from an accredited college or university.

Are there any preferred qualifications for candidates?

Preferred qualifications include pursuing a bachelor's degree or higher in Business, Sales, Communications, Marketing, Economics, or a related field, completion of at least the freshman year by spring 2025, a GPA of 3.0 or higher, strong communication skills, proficiency in Microsoft Office, and proven leadership experience.

Does Stellantis provide immigration sponsorship for this internship?

No, Stellantis does not provide immigration-related sponsorship for this role. If you require sponsorship now or in the future, please do not apply.

Stellantis

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.