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Data Analytics & Customer Experience Intern

🚀 Off-cycle Internship


AI generated summary

  • You must be pursuing a degree in Business/Data Analytics, able to work independently, detail-oriented, meet deadlines, communicate effectively, proficient in Word/Excel, and quick to learn in a fast-paced environment.
  • You will analyze customer data, create CX Journey Maps, track agent experiences, automate audits, work with actuarial team, use SQL for data analysis, innovate processes, and complete assigned tasks for W. R. Berkley Corporation.

Off-cycle Internship



  • Come join our team for the summer as we prepare to enter the market with a new product. Support Berkley Small Business Solutions’ growth strategy by assuming ownership for documenting and executing user acceptance testing for the launch of our next product in the marketplace while simultaneously supporting other team members with other assigned tasks.


  • Currently enrolled in and pursuing an undergraduate college degree in Business and / or Data Analytics
  • Ability to work independently or within a team successfully
  • Attention to detail, organized
  • Ability to accurately complete assignments before required deadlines and successfully manage short timeframes
  • Strong communication skills (verbal and written)
  • Proficient in Microsoft Word and Excel
  • Ability to learn quickly in a fast-paced environment

Education requirements

Currently Studying

Area of Responsibilities



  • Learn about customer experience and create CX Journey Maps for insurance products.
  • Develop reporting for tracking agent’s experience on submission portal.
  • Learn UI Path (Robotic Process Automation) and help automate quality audits for policy admin system changes.
  • Work with actuarial team for data collection, cleanup and analysis with SQL
  • Apply innovation behaviors to identify, test and implement opportunity to continuously improve existing processes
  • Contribute to the company’s continued success by completing additional activities as assigned by management


Work type

Full time

Work mode