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Data Privacy Compliance Analyst

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Legal
  • Manila
  • Quick Apply

AI generated summary

  • You need a university degree, strong communication skills, preferably 1 year in Customer Service (Technical, Financial, or Insurance), and fluent English proficiency. Fresh graduates welcome.
  • You will manage privacy inquiries, liaise with teams, draft responses, maintain case notes, ensure compliance, report metrics, and assist in audits while enhancing systems as needed.

Requirements

  • University degree (any field)
  • Open to fresh graduates with excellent communication skills
  • Preferably with 1 year of solid experience in Customer Service functions under Technical, Financial, Insurance or the likes
  • Fluency and articulate or can confidently express itself in English.

Responsibilities

  • To manage the global inbox of external privacy enquiries, ensuring that enquiries are quickly and accurately categorised by jurisdictional requirement and right exercised (assisted by the online form process and ServiceNow configuration);
  • To liaise with the appropriate BU SPOC to collate the relevant information in line with the request, as-well-as the policies, toolkits and templates provided by the Privacy Office;
  • To pull together a draft response / disclosure bundle, including any recommendations for exemptions in line with the relevant legislation, for approval by the relevant BU SPOC and the Privacy Office;
  • To keep accurate, comprehensive and timely case notes on actions taken, personnel contacted and exemptions applied (including justifications);
  • To respond to requests on behalf of each BU within the set timescales (28 calendar days for most jurisdictions);
  • To follow the escalation process set by the Privacy Office where SLAs are not met by BUs;
  • To provide the Privacy Office monthly MI measuring compliance with the various global requirements, broken down by BU (templates provided);
  • To raise any concerns, queries or issues for immediate attention of the Privacy Office; and
  • Assisting in audit reporting processes that are relevant to the above activities;
  • General updates, design flow, enhancements (as necessary) in the systems used

FAQs

What is the role of a Data Privacy Compliance Analyst?

The Data Privacy Compliance Analyst acts as the central liaison for the business, ensuring the completeness and consistency of global compliance efforts. They assist in integrating Compliance-by-Design practices and support various compliance, procurement, and legal processes.

What qualifications are required for this position?

A university degree in any field is required, and we are open to fresh graduates with excellent communication skills. Preferably, candidates should have at least 1 year of solid experience in customer service functions, particularly in technical, financial, or insurance sectors.

Is fluency in English required for this role?

Yes, fluency and the ability to confidently express oneself in English are essential for this position.

What are the key accountabilities of this role?

Key accountabilities include managing external privacy inquiries, collating relevant information, drafting response bundles, maintaining case notes, ensuring compliance with response times, and assisting in audit reporting processes.

How does this role support the Privacy Office?

This role supports the Privacy Office by providing monthly management information on compliance, addressing concerns or queries, and assisting in audit reporting processes linked to privacy inquiries and compliance activities.

Are fresh graduates encouraged to apply?

Yes, we welcome fresh graduates to apply, especially those with excellent communication skills.

What does the escalation process involve if SLAs are not met?

If SLAs are not met by business units (BUs), the Data Privacy Compliance Analyst is responsible for following the escalation process established by the Privacy Office.

What additional skills are preferred for applicants?

While not mandatory, applicants with experience in customer service roles, particularly in technical, financial, or insurance sectors, will be preferred.

Is there an equal opportunity employment policy?

Yes, LexisNexis is an equal opportunity employer and treats all qualified applicants without regard to various protected characteristics.

How does the company accommodate applicants with disabilities?

The company is committed to providing a fair and accessible hiring process. Applicants with disabilities or other needs can request accommodation through the Applicant Request Support Form or by contacting the provided phone number.

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx