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Digital Engagement and Community Intern

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Calix

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Marketing
  • Canada, +1
    Remote
  • Quick Apply

AI generated summary

  • You need a passion for customer success, strong communication skills, multitasking ability, content creation experience, and proficiency in digital platforms. A marketing-related degree is preferred.
  • You will create and audit content, support virtual events, develop customer journeys, engage with community members, organize internal resources, and educate teams on milestones.

Requirements

  • A passion for customer success and helping others achieve meaningful outcomes
  • Ability to work cross-functionally with teams having multiple workstyles and personalities in a remote work environment
  • Exceptional planning and execution skills, with a strong sense of ownership and ability to multitask, prioritize, anticipate obstacles, and deliver viable solutions in a timely manner
  • Exceptional communications skills
  • Understanding of digital engagement tracking and metrics
  • Experience building and maintaining relationships with a diverse set of stakeholders to get things done
  • Working towards a Marketing, Communications, Business, Journalism, or similar degree
  • Positive attitude
  • A passion for and/or experience with content creation, maintenance, and strategy is highly desirable
  • Experience developing collaborative relationships
  • Experience delivering presentations
  • Proficient computer skills with emphasis on Windows-based applications as well as digital event platforms like GoToWebinar, Zoom, Teams, and others
  • Experience with Salesforce.com CRM experience a plus
  • Customer-focused; detail oriented
  • Confidence and willingness to assume responsibility
  • Self-motivated with a high degree of drive and determination
  • Strong individual contributor and team player
  • Adaptive and flexible (changing technologies, processes, environments)

Responsibilities

  • Work with cross-functional teams to create and audit Customer Success content across all channels
  • Support with virtual event administration and facilitation
  • Work with our Engagement Strategists to help develop customer journeys
  • Understand Calix customer personas and their unique needs
  • Working with our online community members to ensure access to resources they care about the most
  • Help to organize internal content for better internal enablement
  • Educate internal audiences on key milestones and achievements

FAQs

Is this internship a remote position?

Yes, this is a remote position that can be based anywhere in the United States or Canada.

What is the duration of the internship?

The duration of the program is expected to be about 90 days.

What will the intern be focusing on?

The intern will focus on digital customer success content, community event support, and facilitating cross-collaboration internally.

What type of experience can the intern expect to gain?

The intern will gain real hands-on experience in a fast-paced, high-growth Customer Success organization and Community Team in the technology industry.

Who will the intern report to?

The intern will report to the RVP, Digital Engagement & Community.

What are the primary responsibilities of the intern?

The intern will work with cross-functional teams to create and audit Customer Success content, support virtual event administration, develop customer journeys, and more.

What qualifications are required for this internship?

Candidates should have a passion for customer success, exceptional communication skills, ability to work cross-functionally, and be working towards a related degree (Marketing, Communications, Business, Journalism, or similar).

Are there any preferred qualifications for the role?

Yes, preferred qualifications include a positive attitude, experience with content creation, delivering presentations, and proficiency in digital event platforms.

What skills are emphasized for this position?

Skills emphasized include exceptional planning and execution, relationship-building, and understanding of digital engagement tracking and metrics.

What is the average pay range for this internship?

The average hourly pay range varies based on geographical location, with ranges from $17.10 to $27.60 USD.

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Calix

To enable broadband service providers of all sizes to simplify, excite and grow.

Technology
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Innovative communications service providers rely on Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics, and turn the complexity of the smart home and business into new revenue streams.