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Digital Intern

🚀 Summer Internship


AI generated summary

  • You should have experience in research, design, product development, engineering, public policy, or communications, as well as attention to detail, strong communication skills, and the ability to work independently and collaborate effectively.
  • You will develop a universal user profile, pilot AI chat bots, conduct UX research, and enhance content for housing assistance at the Massachusetts Department of Public Health.

Summer Internship

Product, EngineeringBoston


  • As part of EOTSS, the Massachusetts Digital Service’s (Mass Digital) mission is to use the best technology, data, and design to improve digital interactions with Massachusetts’ government. As part of our work, we maintain and evolve Mass.gov, work with agencies to improve the way they deliver services digitally, and release data reports. This summer, we’re continuing to deliver against an ambitious, Commonwealth-wide roadmap to transform how people access state government digital services.
  • We're looking to hire two (2) Digital Services Interns to support our efforts to create more user-friendly and accessible digital services for Massachusetts constituents. Successful candidates will work with Mass Digital product and engagement managers on integrated product and scrum teams, to conduct user experience research, analyze data and business processes, develop prototypes, and synthesize and document findings and recommendations.


  • We're seeking candidates across a broad range of skillsets who have a strong interest in improving the way government delivers digital services. The ideal candidate will have experience in research, design, product development, engineering, public policy, or communications.
  • Other preferred qualifications include:
  • Excellent attention to detail and organizational skills
  • Ability to synthesize and write out findings and recommendations
  • Ability to learn new subject matter quickly
  • Strong written and oral communication skills
  • Self-starter/Independent
  • Collaborates well with others

Education requirements

Currently Studying

Area of Responsibilities



  • Developing and rolling out a universal profile, My.mass.gov, to enable people to access Commonwealth services with a single account and to manage their information and interactions across state services.
  • Piloting a generative AI/LLM-enabled chat bot and live chat to expand the communication channels available to state agencies and their users
  • Conducting user experience research to inform service improvements
  • Improving content related to housing assistance and eviction


Work type

Full time

Work mode