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Digital Technology Intern (Available June 2024) - New York

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Arup

Oct 3, 2023

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Software Engineering
  • New York

Requirements

  • We’re looking for current students who are curious and ready to evolve how you think and work. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. If you can share your knowledge and ideas and encourage others to do the same; whilst having a desire to deliver excellent services for clients – we’d like to hear from you.
  • Qualifications:
  • Required:
  • Currently pursuing a bachelor’s degree in IT, computer science or a related field.
  • Deep technical capability and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment
  • Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others
  • Experience of ServiceNow or similar IT Service Management systems
  • Some experience working in a professional services organization
  • Candidate must be eligible to work in the US without the need for employer sponsored work authorization now or in the future to be considered for this role
  • Desirable:
  • Familiarity with MS Teams and O365
  • Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc
  • Minimum of 3.0 GPA or higher
  • Personal Qualities:
  • Collaborative, consultative and effective in a consensus-based decision-making culture
  • High energy, motivated, open-minded, and willing to embrace innovation and new technology
  • Excellent written and verbal communication skills; communicating to all levels within an organization
  • Self-starter who takes initiative to work and develop holistic solutions
  • Continually exercises critical thought and judgment to determine the most appropriate action
  • Good interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels
  • Good attention to detail

Responsibilities

  • Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed    
  • Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities    
  • Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment    
  • Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, advancing or routing them to the appropriate team    
  • Helping with a range of office-based technology needs – installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams    
  • Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level    
  • Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions    
  • Following ITIL/Service Management policies and procedures   
  • Helping the software asset management team to maintain applications (license management and version control)    
  • Helping with communications and training around technical change   
  • Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting best technology practices with colleagues   
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Arup

We shape a better world

Consulting
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working across 140 countries. Founded to be both humane and excellent, we collaborate with our clients and partners using imagination, technology and rigour to shape a better world.

Culture & Values

  • Quality of work

    Ove Arup was always clear: money is not our main aim, it’s quality that comes first. There are many ways to define ‘quality’ but whatever we do, we aim to produce the most thoughtful, creative and sustainable solutions – for our clients and the communities we work in.

  • Total architecture

    Our spirit is collaborative. Working life at Arup is never about titles, we listen in order to create and learn. ‘Total architecture’ simply means bringing everyone together, to benefit from their experience and insights. It also means we constantly evolve, adopting new disciplines, new people, and new ideas.

  • Humane organisation

    Ove Arup’s goal was that we should always remain a humane and friendly organisation, however large we became. You’ll find people at all levels of seniority are willing to help, discuss or share their experience. A humane organisation is also one focused on working hard to improve the lives of people our work touches.

  • Straight and honourable dealings

    Innovative and inspiring work is always built on trust. That’s why we expect the highest moral standards from our people – work of quality cannot be achieved any other way. A shared commitment to our values is how we produce great work for our clients, with enduring value for the communities around us.

  • Social usefulness

    Having a greater purpose than financial gain was how Ove always believed Arup’s work could remain inspiring. Today, social usefulness means many things for us, from pushing designs to be as sustainable and inclusive as possible, to our people’s commitment to community engagement.

  • Reasonable prosperity

    Money might not have been Ove Arup’s main priority for the firm, but he recognised the value of rewarding talent and remaining a great employer. Today we offer competitive salaries and benefits, wherever in the world you work for us. And as a membership organisation, we share our profits with our people twice annually.