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Diversity Program - Ticket Operations Intern

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  • Internship
    Full-time
    Off-cycle Internship
  • Business, Operations & Strategy
  • Indianapolis

Requirements

  • Currently pursuing an undergraduate or graduate degree from an accredited college or university.
  • Skills/Experience:
  • Superior customer service skills and service-oriented philosophy.
  • Strong knowledge of MS Office, with an emphasis on Excel, Word and PowerPoint.
  • High level of integrity and ability to maintain confidentiality.
  • Innovative and critical thinker, self-starter with problem solving skills with results driven goals.
  • Effective communication and relationship building skills; both verbal and written.
  • Ability to work in a role that requires attention to detail, organizational and time management skills.
  • Demonstrated ability to multi-task and prioritize in a fast-paced environment.
  • Proven ability to handle pressure with time constraints, while simultaneously maintaining multiple responsibilities efficiently and accurately.
  • Highly motivated and resourceful self-starter with a positive attitude.
  • Ability to work independently and as part of a team.

Responsibilities

  • Customer Service:
  • Provide all guests a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
  • Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events.
  • Provide exceptional customer service to all internal and external customers.
  • Ticket Sales and Service:
  • Aid guests with the purchase and distribution of tickets, parking and any applicable add-ons through communication with customers via in-person, telephone and email
  • Handle cash, check and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Analyst.
  • Problem-solve by effectively communicating with guests to locate and deliver will-call/guest tickets.
  • Ability to be flexible and effectively explain tickets, products and events to consumers.
  • High level of knowledge of IMS facility and familiarity with stands, parking areas and special event sites.
  • Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets.
  • Pull, package and prepare all products for mailing orders for all events.
  • Accurately maintain confidential customer and business information.
  • Operate and maintain remote ticket locations during event times as assigned.
  • Other projects as assigned.
  • Other:
  • Enthusiasm for and commitment to the company and its Vision, Mission, and Values.
  • Other responsibilities as assigned by the Manager of Ticket Operations.

To celebrate more than a century of the innovation and thrill of motor racing at the Indianapolis Motor Speedway.

Government
Industry
51-200
Employees
1956
Founded Year

Mission & Purpose

The Indianapolis Motor Speedway (IMS) Museum, uniquely situated inside the historic 2.5-mile IMS oval, is home to one of the world’s premier motorsports and automobile collections, with interpretive emphasis on the Indianapolis 500 and its role as an American icon of sporting tradition and innovation. The IMS Museum is a nonprofit 501(c)(3) organization and relies on the support of visitors, members, donors and corporate partners, who make possible its exhibits, educational programming, preservation and auto restoration initiatives. Our Vision: Through world-class storytelling, ingenuity, and design we bring alive emotional experiences capturing the essence of the Indianapolis Motor Speedway. Our promise is to foster the creation of family traditions and stirring memories across generations. Our Mission: To celebrate more than a century of the innovation, thrill, and adventure of motor racing at the Indianapolis Motor Speedway.

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