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Internship

DoD SkillBridge Internship - Client Service Manager - Jacksonville, FL

Logo of Siemens

Siemens

2mo ago

🚀 Off-cycle Internship

Jacksonville

AI generated summary

  • You need DoD experience, high school diploma, or GED, with NICET Level 1/FSP/CEM certifications. Proficient in building systems, Microsoft Office, and English. Authorized to work in the US, 21+ years old with a valid driver’s license.
  • You will develop service delivery plans, coordinate with internal resources, manage financial performance, support service strategy, make recommendations, and lead quality assurance activities to drive customer satisfaction and achieve business goals.

Off-cycle Internship

Customer RelationsJacksonville

Description

  • DoD Skill Bridge Client Service Manager Interns help to create efficient, safe, responsive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position manages a portfolio of service agreements and is responsible for the on-time delivery of scheduled services. A CSM will ensure the financial performance of their service agreement portfolio, and work directly with their customers to identify customer needs and makes prioritized technical recommendations for site improvements.

Requirements

  • U.S. Military experience as an E4 or above (Navy, Air Force, Army, Marines, Coast Guard, Space Force, National Guard, Reserves)
  • High school diploma or state-recognized GED required; Associates or Bachelor’s degree preferred
  • (Automation specific) Experience in demand side energy services or Certified Energy Manager preferred
  • (Fire specific) NICET Level 1 certification preferred
  • (Security specific) Physical Security Professional ASIS certification preferred
  • Excellent organizational and interpersonal skills
  • Familiarity or experience with engineering HVAC, Building Automation, Fire Alarm, or Security systems
  • Proficient in Microsoft Office and business software systems
  • Good verbal and written communication skills in English
  • Qualified applicants must be legally authorized for employment in the United States
  • Must be 21 years of age and possess a valid driver’s license with limited violations

Education requirements

Bachelors

Area of Responsibilities

Customer Relations

Responsibilities

  • Works with the customer to develop service delivery plans to ensure on-time delivery of the scope of services for all assigned service agreements.
  • Effectively coordinate with internal Siemens resources to define complete service agreement maintenance plans, master schedule of services and continued updates of customers’ installed base information
  • Manage service agreement financial performance and customer satisfaction.
  • Support Siemens service strategy. Collaborate effectively with sales to develop account strategies to drive Siemens Digital Services to achieve customers’ business goals, leveraging all of Siemens’ service and product portfolios.
  • Identify customer needs and makes prioritized technical recommendations for service agreements adds, T&M projects, and non-installed part sales.
  • Lead Quality Assurance activities and activities that will support the service agreement renewal process.

Details

Work type

Full time

Work mode

office

Location

Jacksonville