DoD SkillBridge Internship - Field Support Specialist - Charlotte, NC

Siemens

Apr 5

Internship
Full-time
Off-cycle Internship
Engineering
Charlotte

AI generated summary

You must be a US military E4+ with experience in energy services, Fire Alarm, or Security systems. Must have comm skills, be organized, and legally authorized to work in the US, with a clean driver's license.
You will manage service agreements, diagnose HVAC/Building Automation system issues, coordinate multiple projects, and ensure customer satisfaction and financial performance.

Requirements

U.S. Military experience as an E4 or above (Navy, Air Force, Army, Marines, Coast Guard, Space Force, National Guard, Reserves)
High school diploma or state-recognized GED required; Associates or Bachelor’s degree preferred
(Automation specific) Experience in demand side energy services or Certified Energy Manager preferred
(Fire specific) NICET Level 1 certification preferred
(Security specific) Physical Security Professional ASIS certification preferred
Excellent organizational and interpersonal skills
Familiarity or experience with engineering HVAC, Building Automation, Fire Alarm, or Security systems
Proficient in Microsoft Office and business software systems
Good verbal and written communication skills in English
Qualified applicants must be legally authorized for employment in the United States
Must be 21 years of age and possess a valid driver’s license with limited violations

Responsibilities

Client Service Management:
As a SkillBridge Intern, you will help manage a portfolio of service agreements and will be responsible for the on-time delivery of scheduled services. You will ensure the financial performance of the project’s service agreement portfolio, and work directly with the project customers to identify their needs and make prioritized technical recommendations for site improvements.
Responsibilities include but are not limited to:
Works with the customer to develop service delivery plans to ensure on-time delivery of the scope of services for all assigned service agreements.
Effectively coordinate with internal Siemens resources to define complete service agreement maintenance plans, master schedule of services and continued updated of customers installed base information.
Manage service agreement financial performance and customer satisfaction.
Support Siemens service strategy and collaborate effectively with sales to develop account strategies to drive Siemens Digital Services to achieve customer’s business goals, leveraging all of Siemens’ service and product portfolios.
Identify customer needs and makes prioritized technical recommendations for service agreements adds, T&M projects, and non-installed part sales.
Lead Quality Assurance activities and activities that will support the service agreement renewal process.
Field Technician/Specialist:
The Technician/Specialist is the face of Siemens, and your expertise and regular interaction with the customer will help them save energy, money, and create a more sustainable future for our environment.
Responsibilities include but are not limited to:
Meet with the customers (for Service) to diagnose their HVAC/Building Automation, Fire/Life Safety, or Integrated Security electronic control system malfunctions and use your expertise to maintain, repair, or (for Solutions) install new equipment; commissioning if needed.
Consult with our internal engineering and management team for discrepancies in our drawings or as problems arise.
Interface with the customers: complete the service work documentation, assist them with training instructions needed for future ease-of-use, and (most importantly) recommend system enhancements providing a value-added partner relationship.
Technical Project Management:
When supporting our Project Management teams, you will coordinate and deliver multiple, simultaneous Building Automation, Fire/Life Safety, or Integrated Security projects of various complexities in commercial buildings. You will also strategically manage fiscal responsibility for all project facets, including project billing, job cost reporting, and overall customer satisfaction.
Responsibilities include but are not limited to:
Review and understand project contract, specifications, drawings, and project-specific documents to establish project intent.
Develop and maintain a project schedule and coordinate needs with the project team. Identify time-sensitive installation needs.
Manage the requisition of supplies and materials to complete projects.
Review plans and specifications and participate in project cost reviews.
Assist Operations Manager in the solicitation and contracting of subcontractors.
Conduct an orientation for project technicians and provide all necessary project documentation, including scope of work, drawings, applicable specifications, application-engineered drawings, project contacts, etc.
Track resources and project progress.
Document project events that impact the schedule, scope of work, and project efficiency.
Pursue project-specific change-order opportunities.
Coordinate and pursue project-specific billing, coordinate with Accounting team and Operations Manager.
Schedule project-specific commissioning resources and provide commissioning documentation.
Expedite the return of project-specific mark-ups for as-built development.
Complete project-specific close-out documentation.

Siemens

Technology to transform the everyday.

Technology

Industry

10,001+

Employees

1847

Founded Year

Mission & Purpose

Siemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. In fiscal 2022, which ended on September 30, 2022, the Siemens Group generated revenue of €72.0 billion and net income of €4.4 billion. As of September 30, 2022, the company had around 311,000 employees worldwide.