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End User Services Intern

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Wyndham Hotels & Resorts

Mar 27

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • IT & Cybersecurity
  • Parsippany-Troy Hills

Requirements

  • You'll be successful if you have:
  • MS Suite- Excel, Powerpoint
  • Good communication and technical writing skills.
  • Excellent problem analysis skills.
  • Required Qualifications/Experience:
  • Be enrolled in an accredited college, university or trade school undergraduate or graduate degree program.
  • Be a rising undergraduate senior or pursuing a graduate degree.

Responsibilities

  • Assist the Desktop team with deskside and phone support to our local and remote team members while resolving all incidents within identified service levels.
  • Responsible for the applicable elements of asset and inventory management including the planning and delivery of hardware and software needs, resolution of asset system issues.
  • ITSM System - Perform ticket analysis, case assignments, and manage handle time and utilization. Prepare and perform Operational Service Reviews (OSRs) with peers to ensure Service Level Agreements (SLA) are achieved.

Wyndham Hotels & Resorts

Making Hotel Travel Possible For All. Follow our team members with #MyWyndham.

Travel & Leisure
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

Wyndham Hotels & Resorts is a global hospitality company that operates and franchises a wide portfolio of hotels and resorts across various brands. With a mission to make hotel travel possible for all, Wyndham aims to provide accessible and affordable accommodations to travellers around the world. The company offers a diverse range of lodging options, including economy, midscale, and upscale hotels, catering to different travel preferences and budgets. Wyndham's purpose is to create memorable experiences for guests by delivering exceptional hospitality, quality services, and comfortable accommodations. Through its extensive network of hotels, Wyndham strives to meet the needs of both leisure and business travellers, offering a consistent standard of service and a welcoming environment.

Culture & Values

  • Integrity

    We hold ourselves to the highest standards. We’re responsible, truthful and transparent. We do the right thing.

  • Accountability

    We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me.”

  • Inclusive

    We respect differences in people, cultures, ideas and experiences. We foster partnership. We welcome all.

  • Caring

    We never underestimate the power of compassion. We generously give our time, attention and action.

  • Fun

    Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.