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Internship

End User Services Intern

🚀 Summer Internship

Parsippany-Troy Hills

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Applications are closed

Summer Internship

IT & CybersecurityParsippany-Troy Hills

Description

  • Wyndham Hotels & Resorts is now seeking an End User Services Intern to join our team for our 2024 Summer Internship program.

Requirements

  • You'll be successful if you have:
  • MS Suite- Excel, Powerpoint
  • Good communication and technical writing skills.
  • Excellent problem analysis skills.
  • Required Qualifications/Experience:
  • Be enrolled in an accredited college, university or trade school undergraduate or graduate degree program.
  • Be a rising undergraduate senior or pursuing a graduate degree.

Education requirements

Currently Studying

Area of Responsibilities

IT & Cybersecurity

Responsibilities

  • Assist the Desktop team with deskside and phone support to our local and remote team members while resolving all incidents within identified service levels.
  • Responsible for the applicable elements of asset and inventory management including the planning and delivery of hardware and software needs, resolution of asset system issues.
  • ITSM System - Perform ticket analysis, case assignments, and manage handle time and utilization. Prepare and perform Operational Service Reviews (OSRs) with peers to ensure Service Level Agreements (SLA) are achieved.

Details

Work type

Full time

Work mode

office

Location

Parsippany-Troy Hills