End User Support Productivity Intern

Sony

Apr 8

Applications are closed

Internship
Full-time
Off-cycle Internship
Software Engineering
IT & Cybersecurity
San Diego

Requirements

Current enrollment in a bachelor’s degree program, with a focus on a relevant field such as Information Technology, Computer Science, Systems Engineering or any other related fields.
Strong functional specifications and user requirements skills
Evidence of business acumen to communicate effectively with business and IT in day-to-day operations and delivery of IT services
Experience with Power Platform a must (power BI, Power Apps, Power Automate)
Self-Starter: Does not need to be told what to do. Takes initiative and conducts research on their own
Strong background in data analysis, visualization, and reporting tools (e.g., Power BI, Excel, SharePoint lists)
Microsoft 365 cloud and desktop applications (Microsoft Teams, SharePoint, OneDrive, Word, PowerPoint, Excel, Outlook, OneNote, etc.)
Strong communication skills: Can answer questions directly and efficiently, and if they do not know the answer, they research to find it.
Strong work ethic: Comfortable taking ownership of a task or project, and working with multiple groups (Technical Operations, Legal, Governance, Information Security, etc.) to complete a task.
Analytical: Can either do or learn how to analyze data and provide solutions based on what the data is representing
Technical/Logical Thinking: Must be comfortable with creating and modifying data visualizations and data analytics, as well as programmatic solutioning/logical thinking (will be required to use the following tools: Power Automate, PowerBI). Use and development of automation is a plus!
Minimum GPA of 3.5
Rising college seniors/graduates preferred.
Previous relevant internship (such as business analyst, product owner, consulting, or other corporate IT role) and coursework experience strongly preferred.
All candidates must be authorized to work in the US
Experience with managing projects from start to completion leveraging popular methodologies (i.e., Agile, Waterfall, SDLC) is a plus.

Responsibilities

Contributing to roadmap execution, including taking a lead role in multi-track project plans, communicating updates to stakeholders, management, and providing weekly reports.
Contributing to internal IT communications and activities with Information Security, IT fulfillment teams and IT infrastructure teams.
Being comfortable with supporting a variety of teams across regions and different Sony Operating companies (Network, Telecom, Legal, Privacy, Global Office 365).
Participating in business and IT strategic planning; help develop IT strategy in alignment with business needs; promote innovative thinking and utilization of IT resources in the business.
Successfully identifying opportunities to enhance existing IT processes and collaborating with process owners to introduce efficiencies.
Establishing and sustaining relationships with business stakeholders and project teams, including senior leaders, IT Support, and other corporate partners.
Acting as a liaison between IT and the business, defining and documenting IT demand, delivering technology to enable and meet business strategy, and supporting day to day operations
Successfully identifying and articulating options to stakeholders and influencing decisions based on derived facts and analysis.
Building relationships as a trusted business partner with key business executives
Managing customer expectations; resolving customer satisfaction issues; ensuring Operating Companies are receiving appropriate and adequate levels of IT services and support.
Soliciting, elaborating, and communicating requirements and/or issues to technical and non-technical stakeholders.
Leading projects in the areas of data analysis, documentation of requirements, testing, change management, and end user support.
Utilizing Power Platform, required to build dashboards for data visualization and reporting purposes.
Assisting in streamlining processes for greater efficiency using automation, mainly through Power Automate
Understand the workings and strategy of the AM business units as well as current market trends.
Initiating and providing oversight for application development projects that are delivered on time, within budget and containing the agreed upon functionality.
Working closely & collaboratively with team members to seamlessly ensure high quality IT service delivery.

Sony

Entertainment & Media

Industry

10,001+

Employees

1946

Founded Year

Mission & Purpose

Sony’s purpose is simple. We aim to fill the world with emotion, through the power of creativity and technology. We want to be responsible for getting hearts racing, stirring ambition, and putting a smile on the faces of our customers. That challenge, combined with our spirit of innovation, motivates us to create groundbreaking technology, entertainment, and services for people worldwide. Our history as a global brand has been built around employees that all have a passion for touching peoples' lives, and pride in pushing beyond the status quo to produce truly extraordinary results. We’re uniquely positioned because we operate in many different industries - from movies and music to video games and electronics. And, with offices around the globe, we benefit from a global workforce that learns and grows together through mutual respect. If you're ready to join a diverse team at an innovation-led company with the power to change lives, then we encourage you to read up on the different Sony group companies and check out our Life page. Then, get in touch, and together, let’s make the world say wow.