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F&B Intern

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Marriott International

13d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • Milan

AI generated summary

  • You must communicate in English, have basic math and computer skills, wine knowledge, relevant certifications, and the ability to work well in a team and with minimal supervision.
  • You will learn service procedures, manage guest relations, maintain knowledge of menu items, handle food and beverage orders, ensure cleanliness, and support various hotel operations daily.

Requirements

  • 1) Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
  • 2) Ability to provide legible communication
  • 3) Ability to compute basic mathematical calculations
  • 4) Ability to have basic computer knowledge
  • 5) Wine knowledge
  • 6) High school graduate, some college
  • 7) Certification of previous training in liquor, wine and food service
  • 8) Certification in alcohol awareness program
  • 9) Ability to communicate in a second language
  • 10) Ability to understand guest’s service needs
  • 11) Ability to access and input information into Micros system
  • 12) Ability to be well organized, maintain concentration and think clearly when providing service to several guests within any given period of time
  • 13) Ability to perform job functions with minimal supervision
  • 14) Ability to work cohesively with co-workers as part of a team

Responsibilities

  • Gain and maintain complete knowledge of the various service procedure in the various outlets of the hotel
  • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of restaurant
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and garnishes
  • Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
  • Maintain complete knowledge of all menu selections, preparation method, major ingredients, quality standards, appearance and serving temperature
  • Strictly abide state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
  • Maintain complete knowledge of Micros and manual systems
  • Complete opening duties as assigned
  • Ensure correct silverware is placed for each course in a timely manner
  • Direct guest to restrooms as outlined with BVLGARI standards
  • Check and replenish beverages
  • Retrieve food orders from kitchen and serve to guests
  • Open and serve wine / champagne bottles
  • Prepare and serve coffee drinks and tea
  • Anticipate guest’s needs, respond promptly and acknowledge guests even when busy with a SMILE
  • Maintain positive guest relations at all times
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction
  • Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
  • Adhere to all payment, cash handling and credit policies/procedures
  • Follow maintenance program and cleaning schedule
  • Legible document maintenance on work orders
  • Attend designated meetings and seminars
  • Be open to future changes within the department
  • Be available to offer lateral service for your department and other departments

FAQs

What is the job title for this position?

The job title is F&B Intern.

Where is the job located?

The job is located at Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy.

Is this position full-time or part-time?

This position is full-time.

Is relocation offered for this internship?

No, relocation is not offered for this internship.

What are the essential qualifications for this position?

Essential qualifications include satisfactory communication in English, legible communication, basic mathematical skills, basic computer knowledge, and wine knowledge.

Is prior training or certification required for the position?

While not mandatory, prior training in liquor, wine, and food service, as well as certification in an alcohol awareness program, are desirable.

What skills are required for the F&B Intern role?

Required skills include understanding guest service needs, familiarity with the Micros system, organizational abilities, and the capacity to work cohesively with co-workers as part of a team.

What are the primary job functions of the F&B Intern?

Primary job functions include gaining knowledge of service procedures, maintaining cleanliness, serving food and beverages, and ensuring positive guest relations.

Is experience in the hospitality industry necessary for this job?

Previous experience is not explicitly required, but it is favorable if applicants have some college education or certification related to food service.

Will the intern be required to handle guest complaints?

Yes, the intern will handle guest complaints following the instant pacification procedures to ensure guest satisfaction.

What is the work environment like in this role?

The work environment is dynamic and involves working in various F&B outlets within the hotel, including the restaurant, bar, and room service areas.

Are there opportunities for growth after completing this internship?

While specific paths for growth are not mentioned, Bulgari Hotels & Resorts is part of Marriott International, which offers various career progression opportunities.

Is knowledge of a second language beneficial for this position?

Yes, the ability to communicate in a second language is considered desirable for this internship.

What is the expected demeanor when providing guest services?

Interns are expected to maintain a positive attitude, respond promptly to guests' needs, and acknowledge guests with a smile, even when busy.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.