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Fall Intern, Enterprise Services Management

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HealthStream

Jul 10, 2024

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Business, Operations & Strategy
  • Nashville
    Remote

Requirements

  • Currently enrolled in an accredited college or university.
  • Qualifications:
  • Excellent communication and interpersonal skills.
  • Capability to handle sensitive information with confidentiality.
  • Desire for mentoring to develop new skills and for coaching to improve and enhance existing skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong attention to detail and organizational skills.
  • Ability to take direction and execute tasks independently.
  • Ability to maintain a positive attitude in a professional setting.
  • Collaboration with team members and stakeholders on projects.
  • Proactive and able to work independently as well as part of a team.
  • Strong analytical and problem-solving abilities.
  • Willingness to ask questions and seek support when needed.

Responsibilities

  • Ensure all contracts are reviewed, signed, and properly submitted in ServiceNow.
  • Support the implementation and enforcement of HITRUST requirements in all contractor agreements.
  • Ensure Hiring Managers are properly executing the onboarding checklist to ensure adherence to HITRUST Requirements.
  • Facilitate the quarterly attestation process for hiring managers, per HITRUST guidelines.
  • Follow up with hiring and agency managers to ensure the completion of required agreements and onboarding checklist requirements.
  • Notifications to hiring managers and agency managers about upcoming contract expirations.
  • Liaise with various departments to facilitate smooth contractor onboarding and management processes.
  • Coordinate tasks, maintaining meeting minutes, and tracking project action items.
  • Assist in maintaining accurate and up-to-date ServiceNow user records.
  • Participate in tracking inventory, managing licenses, tagging assets, and contributing to activities related to managing the lifecycle of HealthStream assets.
  • Contribute to special projects and initiatives related to contractor management and compliance.
  • Provide administrative support to the ESM team as needed.

FAQs

What are the key responsibilities of the Fall Intern in Enterprise Services Management?

The key responsibilities include ensuring all contracts are reviewed and submitted in ServiceNow, supporting HITRUST requirements in contractor agreements, facilitating the onboarding process for hiring managers, coordinating meetings and tracking action items, managing licensing and asset inventory, and providing administrative support to the team.

What educational background is required for this internship?

The internship requires the candidate to be currently enrolled in an accredited college or university.

What skills are essential for a candidate applying for this internship?

Essential skills include excellent communication and interpersonal skills, the ability to handle sensitive information confidentially, proficiency in Microsoft Office Suite, strong attention to detail, organizational skills, and strong analytical and problem-solving abilities.

Is experience necessary for this internship?

No specific experience is required; however, a desire for mentoring and the ability to take direction are important.

How do I ensure compliance with HITRUST requirements in this role?

You will support the implementation and enforcement of HITRUST requirements by reviewing contractor agreements, ensuring the onboarding checklist is executed properly by hiring managers, and facilitating the quarterly attestation process.

What type of projects will I assist with during this internship?

You will assist with special projects and initiatives related to contractor management and compliance, as well as tasks involving accurate record maintenance in ServiceNow and managing the lifecycle of HealthStream assets.

Will I have opportunities to develop new skills during the internship?

Yes, there is a strong desire for mentoring to help you develop new skills and coaching to enhance existing skills.

How important is teamwork in this role?

Teamwork is very important. You will be expected to collaborate with team members and stakeholders on projects while also being proactive and able to work independently.

Can I ask questions or seek support if I need help?

Yes, you are encouraged to ask questions and seek support when needed to ensure you understand and can execute your tasks effectively.

What software or tools will I need to be proficient in?

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required for this internship.

What attitude is expected from interns in this role?

A positive attitude in a professional setting is expected, along with a proactive approach to work and collaboration with others.

Technology
Industry
501-1000
Employees
1990
Founded Year

Mission & Purpose

HealthStream is the #1 advisor for developing people in healthcare, working with 4,000+ healthcare organizations for the past 30 years to cultivate a more competent and energized workforce. As healthcare organizations seek ways to do more with less, developing next-level people is integral to their success. HealthStream works side-by-side with healthcare organizations to ensure their people are confident, competent, and credentialed, ready to execute at the highest level. All of our HealthStreamers, across all teams and roles, share this vision of improving the quality of care by developing the people who deliver care. At HealthStream, we value continuous improvement – of our products, our systems, and our team members. Our collaborative work environment encourages innovation and allows us to solve big problems. With a hybrid work policy, employee-driven teams, and our strong corporate culture, we maximize job satisfaction and deliver meaningful outcomes to the healthcare industry daily. Our unwavering commitment to our vision and values makes HealthStream an exciting, rewarding place to make an impact as HealthStreamers remain committed to 'streaming good' through our work and in the communities where we live.

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