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Fall Intern, Success Management

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • Nashville
    Remote

AI generated summary

  • You must be a current college student in healthcare or business, with customer service experience, proficient in MS Office, strong communication and presentation skills, and have 1-2 years of data analysis experience for this Fall Intern position.
  • You will identify top schools, package resources, schedule and conduct meetings with coordinators, and document feedback for improvement.

Requirements

  • Currently enrolled in an accredited college or university in healthcare or business
  • Prior experience in customer service or customer success related role preferred
  • Qualifications
  • Proficiency in use of MS Office Products
  • Excellent Verbal and Written Communication Skills
  • Excellent Presentation skills
  • 1-2 years of understanding of data to define customer success
  • Function independently and use critical thinking to analyze product utilization and adoption.

Responsibilities

  • Work with Success to identify the top 100 schools in specific markets based on volume of programs and students.
  • Work with Success and Training teams to understand the resources available for Schools using myClinicalExchange.
  • Package these resources leveraging internal tools.
  • Reach out to identified school coordinators and invite them to an initial Success meeting.
  • Schedule and conduct meetings with the top 100 reviewing resource package that was created.
  • Document and share feedback on how this was received and areas for improvement.

FAQs

What are the key responsibilities of the Fall Intern, Success Management role?

The key responsibilities include identifying the top 100 schools in specific markets, understanding resources available for schools, packaging resources, reaching out to school coordinators, conducting meetings with the top 100 schools, and documenting feedback for improvement.

What are the requirements for this internship position?

The requirements include being currently enrolled in an accredited college or university in healthcare or business, and having prior experience in a customer service or customer success related role is preferred.

What qualifications are necessary for the Fall Intern, Success Management position?

Qualifications include proficiency in using MS Office products, excellent verbal and written communication skills, excellent presentation skills, 1-2 years of understanding data to define customer success, and the ability to function independently and use critical thinking to analyze product utilization and adoption.

Technology
Industry
501-1000
Employees
1990
Founded Year

Mission & Purpose

HealthStream is the #1 advisor for developing people in healthcare, working with 4,000+ healthcare organizations for the past 30 years to cultivate a more competent and energized workforce. As healthcare organizations seek ways to do more with less, developing next-level people is integral to their success. HealthStream works side-by-side with healthcare organizations to ensure their people are confident, competent, and credentialed, ready to execute at the highest level. All of our HealthStreamers, across all teams and roles, share this vision of improving the quality of care by developing the people who deliver care. At HealthStream, we value continuous improvement – of our products, our systems, and our team members. Our collaborative work environment encourages innovation and allows us to solve big problems. With a hybrid work policy, employee-driven teams, and our strong corporate culture, we maximize job satisfaction and deliver meaningful outcomes to the healthcare industry daily. Our unwavering commitment to our vision and values makes HealthStream an exciting, rewarding place to make an impact as HealthStreamers remain committed to 'streaming good' through our work and in the communities where we live.