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Front Desk Intern - Casa Brera

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Hospitality & Retail
  • Milan

AI generated summary

  • You should have a warm demeanor, passion for hospitality, strong English and intermediate Italian skills, problem-solving abilities, and an outgoing personality.
  • You will assist with guest check-ins/outs, manage calls, support billing accuracy, provide information, coordinate requests, handle complaints, review reports, and liaise with departments for smooth operations.

Requirements

  • A warm, people-oriented demeanor and a team-first attitude
  • Strong passion for the hospitality industry and guest services.
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

Responsibilities

  • Assist with guest check-ins/check-outs, ensuring compliance with LQA and Marriott International standards.
  • Support payment verification and billing accuracy in Opera.
  • Handle internal and external calls, logging requests, and coordinating guest services.
  • Provide guests with information about the hotel, amenities, and local attractions.
  • Help coordinate special requests, wake-up calls, and in-room dining orders.
  • Assist in managing guest complaints, ensuring prompt resolution under supervision.
  • Support daily reports review (arrivals, departures, special requests) and maintain accuracy.
  • Liaise with Housekeeping, Engineering, and other departments to ensure smooth operations.

FAQs

Is the Front Desk Intern position a full-time role?

Yes, the Front Desk Intern position is a full-time role, requiring 5 days of work each week with 2 days off.

What are the expected working hours for this internship?

The specific working hours may vary, but it is a full-time position that typically requires commitment throughout the week.

When is the estimated start date for the internship?

The estimated start date for the internship is in April.

Will the intern receive any training?

Yes, the intern will undergo an initial induction and orientation phase within the company.

Is knowledge of the Italian language required for this position?

Yes, at least intermediate Italian (both writing and speaking) is required, along with great storytelling skills in English.

What kind of tasks will the Front Desk Intern be responsible for?

The Front Desk Intern will assist with guest check-ins/check-outs, payment verification, handling calls, providing guest information, managing special requests, and coordinating with various hotel departments.

Are there opportunities for growth within the company for this internship?

Yes, the internship offers growth opportunities along with world-class training and development programs.

Does Casa Brera offer any employee benefits?

Yes, Casa Brera provides benefits such as discounted hotel nights, meals, access to the spa, breakfast at a reduced price during stays, and participation in wellness activities.

Is there a specific focus on diversity and inclusion at Marriott International?

Yes, Marriott International is committed to hiring a diverse workforce and maintaining an inclusive culture, ensuring all candidates are considered without discrimination.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.