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Front Desk & Operations Intern

🚀 Summer Internship

Elizabeth +1

AI generated summary

  • You should have previous admin experience, strong computer skills, cultural sensitivity, excellent communication abilities, willingness to learn about IRC, and adhere to IRC policies. Additional language fluency preferred.
  • You will assist with client intakes, case management, outreach calls, scheduling appointments, documentation, interpretation, and other duties as assigned.

Summer Internship

People, HR & AdministrationElizabeth, New York


  • The Front Desk and Operations Intern will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff. He/she will answer the IRC in New Jersey or New York’s main telephone line, direct incoming calls as appropriate and assess documentation of clients to determine program eligibility. The Front Desk and Operations Intern will provide additional clerical assistance and support to IRC staff in the New Jersey or New York regional office.  

Learning Objective:

  • Understand scope of IRC services and programs available for a variety of immigrant and refugee groups in New York City.
  • Improve communication and customer service skills in a linguistically and culturally diverse environment.
  • Learn about refugee resettlement issues and processes.


  • Previous administrative experience preferred
  • Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Cultural sensitivity and detail oriented with the proven ability to meet deadlines
  • Ability to effectively communicate and work as a team member in a cross-cultural environment;
  • Ability to communicate clearly and effectively in English; additional fluency in Arabic, Dari, Pashto, French, Spanish or Kiswahili preferred.
  • Willing to learn about IRC history, philosophy, global work, and local efforts.
  • Willing to adhere to IRC volunteer and workplace policies

Education requirements

Currently Studying

Area of Responsibilities

People, HR & Administration


  • Assist the SOR Caseworker to conduct new client intakes to assess needs and develop and implement self-sufficiency action plans over agreed timeframes with each client.
  • Assist with individualized case management support to each client through direct services, referrals, and advocacy.
  • Conduct outreach calls to clients to monitor progress, understand challenges and ensure available resources are utilized.
  • Assist with scheduling client appointments.
  • Document all client interactions in internal database and tracking tools in accordance with program requirements.
  • Assist with interpretation for the SOR Caseworker and other members of the Refugee Support Services (RSS) team, as needed.
  • Other related duties as assigned.


Work type

Part time

Work mode



Elizabeth, New York