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Front Desk Trainee

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Hospitality & Retail
  • Venice

AI generated summary

  • You should have a passion for hospitality, strong customer skills, creativity in problem-solving, excellent communication, professionalism, and fluency in English; additional languages are a plus.
  • You will support Front Office operations, ensure guest satisfaction, manage preferences, enhance VIP experiences, promote loyalty programs, and maintain compliance with company procedures.

Requirements

  • · Passione per il mondo hospitality
  • · Spiccata customer attitude e senso dell’ospitalità
  • · Approccio pratico, dinamico e buona capacità di trovare soluzioni creative
  • · Ottime capacità di comunicazione e relazione
  • · Integrità e serietà professionale
  • · Ottima conoscenza della lingua inglese, ulteriori conoscenze linguistiche saranno considerate un plus

Responsibilities

  • Supportare il buon funzionamento del reparto Front Office, dove tutti gli aspetti del viaggio e dell'esperienza degli ospiti sono curati al massimo livello
  • Operare in team per garantire la massima soddisfazione degli ospiti, anticipando e soddisfacendo le loro esigenze nel corso dell’intero soggiorno, fornendo una risposta positiva e tempestiva alle loro richieste e risolvendo eventuali problemi
  • Assicurarsi che le preferenze ed indicazioni date dagli ospiti in fase di prenotazione siano rispettate e comunicate ai reparti interessati in modo tempestivo e professionale
  • Gestire le amenities e assicurare soggiorni memorabili ai VIP in arrivo
  • Promuovere la cultura e valorizzare il programma fedeltà di RHG promuovendo i servizi della struttura con attività di upselling e crosseling
  • Costruire e mantenere rapporti di lavoro efficaci promuovendo la cultura e i valori aziendali
  • Assicurare l'aderenza e la conformità alla legislazione e alle procedure interne di compagnia

FAQs

What is the main role of a Front Desk Trainee at Radisson Hotel Group?

The main role of a Front Desk Trainee is to support the Front Office department, ensuring that all aspects of the guest experience are managed at the highest level, while providing personalized service and exceeding guest expectations.

Are there any specific skills required for this position?

Yes, the required skills include a passion for the hospitality industry, strong customer service orientation, excellent communication abilities, creativity in problem-solving, and integrity. Proficiency in English is essential, and knowledge of additional languages is a plus.

What kind of training and development opportunities are available?

Radisson Hotel Group offers individual training for personal and professional skill development through Radisson Academy, providing opportunities to enhance your talents in an international context with 1700 hotels worldwide.

Is experience in hospitality necessary for applying?

While previous experience is beneficial, a genuine passion for hospitality and a strong customer service attitude are more critical for this position.

Will there be opportunities for advancement in the company?

Yes, there are ample opportunities for career advancement within Radisson Hotel Group, particularly with the focus on developing talent in an international environment.

What benefits are offered to Front Desk Trainees?

Benefits include preferential rates for employees and their friends and family at all group hotels, access to training and development resources, accommodation support during initial weeks of employment, and a meal plan included.

How does the hotel ensure compliance with regulations?

The Front Desk Trainee will ensure adherence to legislation and company internal procedures as part of their responsibilities.

What is the hotel’s approach to guest relationships?

The hotel emphasizes building and maintaining effective working relationships with guests, promoting the company’s culture and values, and ensuring maximum guest satisfaction throughout their stay.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.