FAQs
What is the main role of a Front Desk Trainee at Radisson Hotel Group?
The main role of a Front Desk Trainee is to support the Front Office department, ensuring that all aspects of the guest experience are managed at the highest level, while providing personalized service and exceeding guest expectations.
Are there any specific skills required for this position?
Yes, the required skills include a passion for the hospitality industry, strong customer service orientation, excellent communication abilities, creativity in problem-solving, and integrity. Proficiency in English is essential, and knowledge of additional languages is a plus.
What kind of training and development opportunities are available?
Radisson Hotel Group offers individual training for personal and professional skill development through Radisson Academy, providing opportunities to enhance your talents in an international context with 1700 hotels worldwide.
Is experience in hospitality necessary for applying?
While previous experience is beneficial, a genuine passion for hospitality and a strong customer service attitude are more critical for this position.
Will there be opportunities for advancement in the company?
Yes, there are ample opportunities for career advancement within Radisson Hotel Group, particularly with the focus on developing talent in an international environment.
What benefits are offered to Front Desk Trainees?
Benefits include preferential rates for employees and their friends and family at all group hotels, access to training and development resources, accommodation support during initial weeks of employment, and a meal plan included.
How does the hotel ensure compliance with regulations?
The Front Desk Trainee will ensure adherence to legislation and company internal procedures as part of their responsibilities.
What is the hotel’s approach to guest relationships?
The hotel emphasizes building and maintaining effective working relationships with guests, promoting the company’s culture and values, and ensuring maximum guest satisfaction throughout their stay.