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Front Office Intern (Chinese Speaking)

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Marriott International

13d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need 1 year of experience and must be fluent in Chinese.
  • You will manage guest check-ins/outs, process payments, handle inquiries, coordinate with Housekeeping, provide local information, and maintain accurate financial reports and bank balances.

Requirements

  • Experience:
  • 1 year

Responsibilities

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

FAQs

Is this position suitable for someone who speaks Chinese?

Yes, this position is specifically for candidates who are Chinese speaking.

What is the location of the internship?

The internship is located at Al Maha, a Luxury Collection Desert Resort & Spa in Dubai, United Arab Emirates.

Is this internship a full-time position?

Yes, the Front Office Intern position is a full-time role.

Do I need prior experience to apply for this internship?

Yes, applicants are expected to have at least 1 year of relevant experience.

Are there any specific educational qualifications required for this role?

There are no specific educational qualifications or certifications required for this internship.

Will I be attending to guest check-ins and check-outs?

Yes, the intern will be responsible for processing guest check-ins, check-outs, and handling related inquiries.

Is this a management position?

No, this is a non-management internship position.

What kind of reports will I need to run in this position?

The intern will need to run daily reports, including the number of arrivals and departures, as well as check reports for accuracy.

Do I need to handle cash transactions in this role?

Yes, the intern will be required to process various payment types and balance cash at the beginning and end of shifts.

Will the internship involve direct supervision or oversight?

No, this position does not have any direct reports, indicating a level of independence in the role.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.